Skipping step based on language tag

Example of how to skip a step in the flow based on the current conversation language

In the following example we use the ask: language node te ask the user for their preferred language upfront. When the user speaks german we want to provide an extra notification explaining there are currently no German speaking agents available in the call centers:

Skip logic to skip a step for non-german speaking users

In the side panel of the high lighted Say node you'll find under the Advanced tab the Skip when field. In here you can configure a condition that evaluates to true when the tag Language: German (language::de) is not set.

Example condition

When running this flow you'll see the message only appearing when the user selects German as their preferred language.

Showing the text for german speakers

Skipping the text for german speakers