To successfully finish your onboarding process after you have connected channels such as WhatsApp or Facebook, you will have to validate your App via Meta Business Suite verification.
You can find the Meta Business verification through the following steps. First log in to your personal Facebook account and navigate to your Facebook Business account (also reachable through Security Center). After you have switched to the business account, you need to follow these steps:
1: Navigate to your business profile.
2: Click on the settings icon as stated in
3: Navigate to the Business settings.
4: Check the menu on the left and click on Security Center.
5: Here you will find a button which will help you validate your onboarding process.
The required documents to validate this verification include a Chamber of Commerce extract with the general business information, website and address. The requirements mostly consist of up-to-date information and the information used in your 360Dialog registration.
After you have completed the Meta Business Suite verification, Meta will set your status to pending. If you want to keep up to date with the status of your verification, simply login to 360Dialog and check your Details tab as shown down below:
Once it has been completed, the Pending status will change to Approved. If you do not finish this verification the registration you have made with 360Dialog will be seen as non-active/non-validated and will automatically revoke your registration within two weeks. Make sure you complete all steps above.
Notable status
Unverified Business Manager Status
Verified Business Manager Status
GraphQL Error
If you get a GraphQL error during your WhatsApp Business registration at 360Dialog, it will mean that your Facebook account does not have the administrator role on the company Facebook business page.
To find out who does, you can go to https://business.facebook.com/
1. Fold out the arrow in the right top corner
2. Click on the cogwheel
If your Business page is ranked under 'Pages' instead of 'Business Accounts', you will need to make a fresh Business account during the embedded WhatsApp registration in the DialoX Studio.
Here you can see what your access is. If this is not Business admin you do not have the correct access to make the Whatsapp connection. Here you will be able to see who does have the right access. They can either take over, use their own login and continue the process, or you can ask the person for admin access to continue yourself.
