> For the complete documentation index, see [llms.txt](https://manuals.dialox.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manuals.dialox.ai/advanced-topics/operator/onboarding-required.md).

# Onboarding required

Ordered extension cannot be configured

When you are not yet trained and onboarded to use the platform you will receive the following error after ordering a Bot extension using your Managed Voice account.

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2FynHCl6jFyxrWlh8qnu1r%2Fimage.png?alt=media&amp;token=5950631e-33b7-45ee-8da6-939b156e8685" alt=""><figcaption></figcaption></figure>

Make sure to contact your wholesaler or, when you are wholesaler, contact Enreach to schedule for a training. For Enreach NL you can plan your training in the [Academy](https://academy.enreach.com).