> For the complete documentation index, see [llms.txt](https://manuals.dialox.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manuals.dialox.ai/inbox/inbox/canned-responses.md).

# Canned responses

Some messages are quite generic for your business and can be re-used for more conversations. These messages can be added to the **Canned Responses** list so next time they are needed they can be "auto completed".

## Manage canned responses

Click on the canned responses icon in the input bar when you joined a conversation.

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2FoxkAcvHzTwkMBbdgUGer%2Fimage.png?alt=media&amp;token=6486cef7-7638-410f-ad37-91031027ba03" alt=""><figcaption></figcaption></figure>

Now a popup appears in which you can change, remove or add canned responses. When you click **Save** the canned responses are stored in the database, ready to be used.

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2F1DtwUTPjj1FmtYnMlbTm%2FScreenshot%202024-02-01%20at%2015.03.56.png?alt=media&amp;token=c1614dbe-223f-4400-afc3-97affe7c0f12" alt=""><figcaption></figcaption></figure>

## Use a canned response

Now you can start to type a sentence in the input bar. When the system finds a matching canned response it will offer it for selection.

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2FXJbS5KozC9ThN9VG46Mz%2FScreenshot%202024-02-01%20at%2015.18.16.png?alt=media&amp;token=d638c4f7-d6b9-4798-9e9b-60ae4bd2d285" alt=""><figcaption></figcaption></figure>