Close
Only when you are assigned to a conversation you are in a position to close it. The close button can be found on the right hand side in the bottom, next to the team chat button.
When a conversation is closed, it will be moved from the Mine folder to the Closed folder so you can always look back and see its contents.
A closed conversation can never be reopened. The only way to reengage a contact is by starting a new conversation.
Last updated