> For the complete documentation index, see [llms.txt](https://manuals.dialox.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manuals.dialox.ai/smart-receptionist/smart-receptionist.md).

# Smart Receptionist

An AI receptionist that answers your phone, web chat and WhatsApp, puts callers through to the right person, answers questions and takes messages.

The Smart Receptionist is an AI receptionist built on DialoX. It answers the calls on your Enreach Contact number, and you can also put it on your website chat and WhatsApp. 

Your Smart Receptionist will:

* **route callers** to departments (queues and call groups) and to colleagues by name, and check live whether someone is available
* **answer questions** using only the facts you give it: your company details and the topics you add
* **take a message** and email it when nobody can be reached, outside office hours, or when the caller asks for one

## How the setup works

The setup has four stages.

| Stage                    | Where                   | What you do                                                                                               |
| ------------------------ | ----------------------- | --------------------------------------------------------------------------------------------------------- |
| 1. Order                 | Operator                | Order a **Smart App – Professional** extension for the customer, with optional chat and WhatsApp add-ons. |
| 2. Create                | DialoX Studio           | Open the extension in DialoX and create a bot from the **Smart Receptionist** template.                   |
| 3. Guided setup          | DialoX Studio           | Answer 9 short steps: company, front desk, hours, departments, colleagues, topics, channels, review.      |
| 4. Fine-tune and publish | DialoX Studio → Content | Adjust what the receptionist knows and says, test it, and publish.                                        |

{% hint style="info" %}
**Who is this for?** Enreach Partners who order and configure the Smart Receptionist for their customers, and customers who manage their own receptionist. Ordering (stage 1) needs an Operator account. Stages 2 to 4 need access to the customer's DialoX environment.
{% endhint %}

## Where to start

* New setup? Start with [Before you begin](/smart-receptionist/get-started/before-you-begin.md).
* Already have a receptionist? Go to [The Content section](/smart-receptionist/content-settings/content-section.md).
* Deciding which channels to offer? Read [Channel differences](/smart-receptionist/channels/channel-differences.md).

{% hint style="warning" %}
The Smart Receptionist template is marked **Beta** in DialoX. Screens and labels may change.
{% endhint %}