> For the complete documentation index, see [llms.txt](https://manuals.dialox.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manuals.dialox.ai/smart-receptionist/channels/glossary.md).

# Glossary

Terms used in Operator, DialoX and these docs.

| Term                         | Meaning                                                                                                                                                |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **360dialog**                | Enreach's WhatsApp partner. A licence must be connected to 360dialog before the WhatsApp channel can be enabled.                                       |
| **AI disclosure**            | The sentence that tells callers or visitors they're talking to an AI assistant. Required by the EU AI Act (Art. 50). Always spoken or sent as written. |
| **Call deflection**          | Offering a caller another channel (chat link or WhatsApp) instead of taking a message when nobody can be reached. Phone only.                          |
| **Call group / queue**       | Enreach Contact groups of users. A department on a queue or call group rings at once.                                                                  |
| **Channel**                  | A way to reach the receptionist: Telephony, Chat widget, PWA or WhatsApp.                                                                              |
| **DialoX Studio**            | The web environment (studio.dialox.ai) where you create and configure the receptionist.                                                                |
| **Draft / Publish**          | Changes go into the draft. **Publish** makes them live.                                                                                                |
| **Edit In Studio**           | The button in Operator (Enreach Contact → Extensions) that opens a Smart App extension in DialoX Studio.                                               |
| **Front desk**               | The number and mailbox that take over when the receptionist can't place a caller anywhere else.                                                        |
| **Guided Setup**             | The 9-step wizard that configures a new Smart Receptionist. You can run it again later.                                                                |
| **Inbox**                    | Where chat conversations wait for colleagues: the Studio inbox or Microsoft Teams.                                                                     |
| **Keypad menu (DTMF)**       | Keys callers can press instead of speaking. Phone only.                                                                                                |
| **Licence**                  | An extension order as shown on the DialoX Home page, for example *Level 3 – Professional · Extension order 3157347*.                                   |
| **Message template**         | Defines what the receptionist asks when taking a message and what the email looks like. Default: *Callback request*.                                   |
| **Operator**                 | Enreach's ordering and management portal for partners.                                                                                                 |
| **Phrases**                  | Everything the receptionist says, per language, including chat-only lines (*Chat: …*).                                                                 |
| **PWA**                      | Progressive Web App: a stand-alone chat page on `bsqd.me` or a custom domain.                                                                          |
| **Smart App – Professional** | The Operator product (Enreach Contact portfolio) the Smart Receptionist runs on. Level 3 in DialoX.                                                    |
| **Timeplan**                 | A named set of opening rules. Closed rules always win.                                                                                                 |
| **Topic**                    | A subject callers ask about, with the facts the receptionist may share and what happens next.                                                          |