> For the complete documentation index, see [llms.txt](https://manuals.dialox.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manuals.dialox.ai/smart-receptionist/content-settings/content-section.md). # The Content section Everything the receptionist knows and says lives in the Content section. This page gives an overview of its 13 sections, with a deep dive per section. Open the bot in DialoX Studio and click **Content** in the left menu (under *Configure*). The Guided Setup filled in most of these sections. Here you can change them in more detail.
The Content section, with the 13 sections on the left and the preview on the right

The Content section, with the 13 sections on the left and the preview on the right

## How the editor works * **The left list** holds the 13 sections. Most sections are lists you can open, reorder by dragging, delete with the bin icon, or extend with **Add**. * **Save** becomes active as soon as you change something. Saving writes your change to the **draft**. * **Publish** makes the draft live. It's greyed out while you have unsaved changes. * **The right pane** has **Preview** (talk to the draft bot), **Prompts** and **Test transcript**. The channel selector at the top of the preview switches between **Telephony**, **Chat widget**, **PWA** and **Whatsapp**. ## The 13 sections Click a section name for a deep dive: every field, what it does in a conversation, and test results from the chat preview. | Section | What it controls | Channels | | ------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------- | | [**1. Company**](/smart-receptionist/content-settings/content-section/company.md) | Company name, telephone hours (a timeplan), visiting hours, description, address, phone, public email, website. | All | | [**2. Front desk**](/smart-receptionist/content-settings/content-section/front-desk.md) | The number that takes over (queue, call group or phone; empty means a message is taken), the email for messages (empty means messages are only kept as notes in the inbox), and the default message template. | All | | [**3. Departments**](/smart-receptionist/content-settings/content-section/departments.md) | Departments and their numbers. Colleagues who list a department are tried first, and the number rings when none of them answers. | All | | [**4. Colleagues**](/smart-receptionist/content-settings/content-section/colleagues.md) | People callers ask for by name: aliases, role, departments, number, *Reachable by name*, hours and email. | All | | [**5. Topics**](/smart-receptionist/content-settings/content-section/topics.md) | What callers ask about, what the receptionist may say, and what happens next (answer first / forward / note). | All | | [**6. Timeplans**](/smart-receptionist/content-settings/content-section/timeplans.md) | Named sets of hours for the company, a department or a colleague, including public holidays. | All | | [**7. Keypad**](/smart-receptionist/content-settings/content-section/keypad.md) | Keys callers can press instead of speaking. Read out as a menu when the AI is unavailable. | Phone only | | [**8. Spam calls**](/smart-receptionist/content-settings/content-section/spam-calls.md) | How to recognise sales calls and other unwanted contacts, and whether to decline them or take a short message. | All | | [**9. Emergencies**](/smart-receptionist/content-settings/content-section/emergencies.md) | What counts as an emergency, and where it goes: a number, a department or a topic. Optional SMS alert. | All | | [**10. Persona**](/smart-receptionist/content-settings/content-section/persona.md) | Receptionist name, formal or informal address, flexible or fixed wording, and instructions for the AI. | All | | [**11. Phrases**](/smart-receptionist/content-settings/content-section/phrases.md) | Everything the receptionist says, per language, including chat-only and WhatsApp-only lines. | Per line | | [**12. Message templates**](/smart-receptionist/content-settings/content-section/message-templates.md) | How a message is taken (what to ask) and the subject and body of the email that's sent. | All | | [**13. Voice lexicon**](/smart-receptionist/content-settings/content-section/voice-lexicon.md) | Words to pronounce differently, per language. | Phone only | {% hint style="info" %} **Facts go in Company and Topics, behaviour goes in Persona.** The receptionist only answers from what's in 1. Company and 5. Topics. Use 10. Persona → *Instructions for the AI* for do's and don'ts, not for facts. {% endhint %} {% hint style="warning" %} **Chat preview tests can reach real people.** A hand-over in the preview is a real escalation: the colleagues in the inbox get notified. Warn them before you test hand-overs. {% endhint %} ## Next step [Common tweaks](/smart-receptionist/content-settings/common-tweaks.md)