> For the complete documentation index, see [llms.txt](https://manuals.dialox.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manuals.dialox.ai/smart-receptionist/content-settings/content-section/spam-calls.md).
# 8. Spam calls
How the receptionist recognises sales calls and other unwanted contacts, and whether it declines them or takes a short message.
**Content → 8. Spam calls** decides what happens with sales calls, robocalls, surveys and other contacts you don't want to put through. It works on the phone and in chat.
Content → 8. Spam calls
## Fields
| Field | What it does | If empty |
| ---------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------- |
| **Recognise spam calls** | Switches spam recognition on or off. On by default. | — |
| **What counts as spam here** | Added to the AI's own definition (sales calls, robocalls, surveys), for example *"Competitors checking our prices, recruiters, anyone offering SEO or advertising."* Never spoken. | Only the AI's own definition is used. |
| **What happens** | **Decline** (say no and hang up) or **Note** (take a short message, then say goodbye). The normal goodbye follows either way. Default: Note. | — |
| **What is said when declining** | Type a sentence to have it spoken as written. Say only why the conversation ends. **Also used in chat**, so don't mention the telephone. | The receptionist phrases it, for example *"I'm sorry, we don't take sales calls."* |
| **What is said when offering a message** | Declines and offers the message, which starts right after. | The receptionist phrases it, for example *"I'm sorry, we don't take sales calls, but I can pass on a short message."* |
| **Message template for spam calls** | Only with **Note**. | The template from 2. Front desk. |
| **Email for spam messages** | Only with **Note**. Useful to keep spam out of the main mailbox. | The front desk email address. |
## How it shows in a conversation
In this chat test, a visitor offered SEO and advertising packages. The receptionist recognised it as spam, declined politely and, because **What happens** is set to **Note**, offered to pass on a short message, confirming the phone number it already knew:
Chat test: a sales pitch is recognised as spam and a short message is offered (number blurred)
## Tips
* Choose **Decline** if you never want to hear from sales callers. Choose **Note** if you'd rather review them occasionally.
* Send spam messages to a **separate mailbox** with *Email for spam messages*, so they don't clutter the front desk.
* Add terms that are specific to the business, such as competitor names, to *What counts as spam here*.
