Basic Group Voicemail

Read this if you have Smart Apps in use that have been ordered before 21 october 2024. New Smart Apps documentation can be found within the Marketplace.

The Basic Group Voicemail app can be used as an alternative voicemail box. Simple forward your calls to this bot whenever you are unavailable.

The bot will ask for the callers name, phone number, and reason of the call. These details will be stored so you can follow up on the call on a later moment.

The app can be configured with a welcome and a goodbye message. By default, the bot will create a note with the details left by the caller. However when you provide an email address, the bot will send the details to that email address instead of creating a note in the Inbox.

Generic setup

1. Make sure your phone channel is enabled

2. Provide the welcome and goodbye text

   
3. (Optional) Provide an email address

   

Notes that are generated by your Voicemail are collected in the Notes section. There notes can be followed up by marking them as completed. This way you'll never forget to follow up on made promises by your bot.