Marketplace Apps

Marketplace Smart Apps

The DialoX platform supports the creation and maintenance of Apps. Apps are composed by one or more skills, which in their turn comprise of flows, intents, content and settings that together automate one or more use cases to end users.

The words Bot, App and Smart App all point to the same concept and are mixed through out the platform and documentation.

End of 2024 the Marketplace was introduced to the Enreach Contact portfolio. As part of this introduction the Apps (also referred to as Bots) are offered as part of an App Tier (also referred to as level). Each tier has their own price, conditions and capabilities.

The following table provides a rough overview of the differences between the levels (tiers).

Level	Content	Flows	API	Integrations	Planner	KB	Scripting
Basic
Advanced	✅	✅	✅
Professional	✅	✅	✅	✅	✅	✅
Expert	✅	✅	✅	✅	✅	✅	✅

Depending on the country, the levels could also be named Level 1 - Basic, Level 2 - Advanced, Level 3 - Professional and Level 4 - Expert.

Legacy Apps (before 2025)

The following apps were offered as part of the Enreach Contact portfolio between 2022 and 2024 before the introduction of the Marketplace.

• Smart IVR

• Whatsapp Calldeflector

Most of the Smart Apps, still available today in the Marketplace were already available for these legacy tiers and some are decommissioned or replaced by newer versions. These legacy Smart Apps can be found here.