> For the complete documentation index, see [llms.txt](https://manuals.dialox.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manuals.dialox.ai/store/skills.md). # Skills A skill is like a plugin that adds one or more capabilities to a Smart App. The Platform Defaults and [Base Flows](/store/skills/base-flows.md) are included in all Smart Apps from Level 2 - Advanced and above. Then, depending on the channels the App supports, the skills [Phone flows](/store/skills/phone-flows.md), [Chat flows](/store/skills/chat-flows.md) and/or [Web flows](/store/skills/web-flows.md) are included. ## Optional skills The following table displays which optional skill is available in which bot and which level. | Apps | Timeplans | Zipcode Flows | LLM Flows | LLM Knowledgebase | Hubspot Integration | Jira Integration | Zendesk Integration | Oauth Flows | | ------------------------------------------------------------------------------------------ | ---------------------------------- | -------------------------------------- | ---------------------------------- | ------------------------------------------- | --------------------------------------------- | ------------------------------------------ | --------------------------------------------- | ------------------------------------ | | **Apps Level 2** | [Link](/store/skills/timeplans.md) | [Link](/store/skills/zipcode-flows.md) | [Link](/store/skills/llm-flows.md) | [Link](/store/skills/llm-knowledge-base.md) | [Link](/store/skills/integrations/hubspot.md) | [Link](/store/skills/integrations/jira.md) | [Link](/store/skills/integrations/zendesk.md) | [Link](/store/skills/oauth-flows.md) | | [Call Deflector](/store/marketplace-apps/level-2-advanced/call-deflector.md) | X | X | X | L3 | X | X | X | | | [Callback Note](/store/marketplace-apps/level-2-advanced/callback-note.md) | X | X | X | L3 | X | X | X | | | [Order Assistant](/store/marketplace-apps/level-2-advanced/order-assistant.md) | X | X | X | L3 | X | X | X | | | [Smart IVR](/store/marketplace-apps/level-2-advanced/smart-ivr.md) | X | X | X | L3 | X | X | X | | | [Survey](/store/marketplace-apps/level-2-advanced/survey.md) | X | X | X | L3 | X | X | X | | | [Website Chat](/store/marketplace-apps/level-2-advanced/website-chat.md) | X | X | X | L3 | X | X | X | | | [QR Connect](/store/marketplace-apps/level-2-advanced/qr-connect.md) | X | X | X | L3 | X | X | X | | | **Apps Level 3** | | | | | | | | | | [Callback Planner](/store/marketplace-apps/level-3-professional/callback-planner.md) | X | X | X | X | X | X | X | | | [Appointment Planner](/store/marketplace-apps/level-3-professional/appointment-planner.md) | X | X | X | X | X | X | X | | | **Apps Level 4** | | | | | | | | | | Creator | X | X | X | X | X | X | X | X | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://manuals.dialox.ai/store/skills.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.