# Skills

A skill is like a plugin that adds one or more capabilities to a Smart App. The Platform Defaults and [Base Flows](/store/skills/base-flows.md) are included in all Smart Apps from Level 2 - Advanced and above. Then, depending on the channels the App supports, the skills [Phone flows](/store/skills/phone-flows.md), [Chat flows](/store/skills/chat-flows.md) and/or [Web flows](/store/skills/web-flows.md) are included. 

## Optional skills

The following table displays which optional skill is available in which bot and which level.

| Apps                                                                                       | Timeplans                          | Zipcode Flows                          | LLM Flows                          | LLM Knowledgebase                           | Hubspot Integration                           | Jira Integration                           | Zendesk Integration                           | Oauth Flows                          |
| ------------------------------------------------------------------------------------------ | ---------------------------------- | -------------------------------------- | ---------------------------------- | ------------------------------------------- | --------------------------------------------- | ------------------------------------------ | --------------------------------------------- | ------------------------------------ |
| **Apps Level 2**                                                                           | [Link](/store/skills/timeplans.md) | [Link](/store/skills/zipcode-flows.md) | [Link](/store/skills/llm-flows.md) | [Link](/store/skills/llm-knowledge-base.md) | [Link](/store/skills/integrations/hubspot.md) | [Link](/store/skills/integrations/jira.md) | [Link](/store/skills/integrations/zendesk.md) | [Link](/store/skills/oauth-flows.md) |
| [Call Deflector](/store/marketplace-apps/level-2-advanced/call-deflector.md)               | X                                  | X                                      | X                                  | L3                                          | X                                             | X                                          | X                                             |                                      |
| [Callback Note](/store/marketplace-apps/level-2-advanced/callback-note.md)                 | X                                  | X                                      | X                                  | L3                                          | X                                             | X                                          | X                                             |                                      |
| [Order Assistant](/store/marketplace-apps/level-2-advanced/order-assistant.md)             | X                                  | X                                      | X                                  | L3                                          | X                                             | X                                          | X                                             |                                      |
| [Smart IVR](/store/marketplace-apps/level-2-advanced/smart-ivr.md)                         | X                                  | X                                      | X                                  | L3                                          | X                                             | X                                          | X                                             |                                      |
| [Survey](/store/marketplace-apps/level-2-advanced/survey.md)                               | X                                  | X                                      | X                                  | L3                                          | X                                             | X                                          | X                                             |                                      |
| [Website Chat](/store/marketplace-apps/level-2-advanced/website-chat.md)                   | X                                  | X                                      | X                                  | L3                                          | X                                             | X                                          | X                                             |                                      |
| [QR Connect](/store/marketplace-apps/level-2-advanced/qr-connect.md)                       | X                                  | X                                      | X                                  | L3                                          | X                                             | X                                          | X                                             |                                      |
| **Apps Level 3**                                                                           |                                    |                                        |                                    |                                             |                                               |                                            |                                               |                                      |
| [Callback Planner](/store/marketplace-apps/level-3-professional/callback-planner.md)       | X                                  | X                                      | X                                  | X                                           | X                                             | X                                          | X                                             |                                      |
| [Appointment Planner](/store/marketplace-apps/level-3-professional/appointment-planner.md) | X                                  | X                                      | X                                  | X                                           | X                                             | X                                          | X                                             |                                      |
| **Apps Level 4**                                                                           |                                    |                                        |                                    |                                             |                                               |                                            |                                               |                                      |
| Creator                                                                                    | X                                  | X                                      | X                                  | X                                           | X                                             | X                                          | X                                             | X                                    |


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