Skills

The modules that make up the Apps

A skill is like a plugin that adds one or more capabilities to a Smart App. The Platform Defaults and Base Flows are included in all Smart Apps from Level 2 - Advanced and above. Then, depending on the channels the App supports, the skills Phone flows, Chat flows and/or Web flows are included.

Optional skills

The following table displays which optional skill is available in which bot and which level.

Apps	Timeplans	Zipcode Flows	LLM Flows	LLM Knowledgebase	Hubspot Integration	Jira Integration	Zendesk Integration	Oauth Flows
Apps Level 2	Link	Link	Link	Link	Link	Link	Link	Link
Call Deflector	X	X	X	L3	X	X	X
Callback Note	X	X	X	L3	X	X	X
Order Assistant	X	X	X	L3	X	X	X
Smart IVR	X	X	X	L3	X	X	X
Survey	X	X	X	L3	X	X	X
Website Chat	X	X	X	L3	X	X	X
QR Connect	X	X	X	L3	X	X	X
Apps Level 3
Callback Planner	X	X	X	X	X	X	X
Appointment Planner	X	X	X	X	X	X	X
Apps Level 4
Creator	X	X	X	X	X	X	X	X