Platform defaults

The platform defaults skill is a framework containing all default behaviour and logic that is needed for the Base flows skill to support its flow nodes.

Furthermore, this skill introduces the following system intents in the AI section:

System Intents

System intents are intents that are managed by the DialoX team since they are needed for other platform skills to work properly, like Yes, No, etc.

Intent	Description	Examples
Yes	When the user says yes	Sure, yep, absolutely
No	When the user says no	Not at all, nope, negative
Escalate	When the user asks for a human	I want to speak to a human please
Hello	When the user says hello	Hi there, hello, hi
Thanks	When the user thanks the agent	Thank you, thank you so much
Finish	When the user indicates to be done	Thanks, that's it