# Breakout: To chat

On a phone conversation it can be difficult to ask for email addresses, license plates, or possible sensitive information. With the **Breakout: To chat** node, you can ask users to fill out data on their phone and use that information in your phone call. 

This hybrid approach (voice + typing) can significantly improve accuracy, security, and user experience.

## How to use?

{% hint style="warning" %}
To be able to send an SMS with a link to the chat, you need to enable the [PWA channel](/studio/channels/progressive-web-app-pwa.md).
{% endhint %}

The **Breakout: To chat** node can be used only on phone conversations. It will send an SMS to the configured phone number. The body of the SMS will contain your message, along with a link to a PWA chat.

That chat will immediately start the 'Breakout flow'. Once that flow is finished with the 'Breakout: return' node, the phone conversation will continue with the next node.

<figure><img src="/files/BR6IxqHB0xupkqoP4xCm" alt=""><figcaption></figcaption></figure>

In the above flow we ask the user to type in their email address. We send them a text message, which contains a URL to the PWA chat. After the user entered their email address, we continue the chat as seen below:

<figure><img src="/files/Mr3s78aIlBppKqsjRM02" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
For the phone conversation to receive the data filled in the Breakout flow, you need the Breakout flow to end with the 'Breakout: Return' node.
{% endhint %}

## Node properties

| Property        | Description                                                                            | Explanation                                                                              |
| --------------- | -------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------- |
| Phone number    | We'll send the SMS to this phone number                                                | Leave blank to send to the phone number of the caller                                    |
| SMS message     | The contents of the SMS message                                                        | We always append a shortened URL to the PWA chat                                         |
| Breakout flow   | The chat will automatically start with this flow                                       |                                                                                          |
| Hold message    | A text spoken on the phone by the bot, while the user is filling out the breakout flow | Leave empty to use the default wait music configured in Operator                         |
| Repeat interval | The time it takes before we repeat the hold message                                    |                                                                                          |
| Timeout         | How much time we give the user to open the SMS, click the link, and complete the flow. | If the user doesn't complete the breakout flow in time, we continue with the failed flow |
| Timeout flow    | We continue with this flow if the user didn't complete the breakout flow in time.      | If they did complete the flow in time, we simply continue with the next node.            |

## Resources

* [Breakout: Return](/studio/flows/nodes/breakout-return.md)
* [Progressive Web App (PWA)](/studio/channels/progressive-web-app-pwa.md)


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