Introduce Breakout: To chat and Breakout: Return nodes, to ask for complex data on a phone conversation.
The node now provides the option to specifically store a user extension without a phone number.
The LLM Flows skill now contains a new node, .
The and nodes now support the customization of the "Hold message" and "Hold message interval".
All apps receive the optional , allowing operators to send one-off SMS messages from the Inbox to the user.
The node now supports triggered links.
Strict mode has been removed.
The Send: note node is replaced by the new node, along with the introduction of a node to update the existing note in the same conversation.
A bug for the timeout on escalation nodes not kicking in has been fixed.
The DialoX platform is updated to . Besides this two new Apps are introduced to the global App Store (specific availability depends on your country/partner organisation):
The app is reintroduced, this time capable of performing more types of routing then simply routing one phone number to another. It now also supports rules like routing patterns (when the number starts with +49…), when the caller is new or returning, when the caller is anonymous, or when the caller is tagged with a specific tag (via a CRM for instance).
A new App called is introduced. This app provides a PWA based web chat solution with an Inbox that can be launched from a QR code. This QR code can be printed on stickers, to be able to launch a chat on a specific location or about a specific device or artifact. Think about being able to provide help desk support directly from a specific Printer or Desktop, or providing support in physical environments like a Playground or Museum, being able to report something is broken, etc.