Getting Started
Everything you need to know to get you started with DialoX.
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DialoX Manual
Everything you need to know to get you started with DialoX.
Last updated
Was this helpful?
This manual provides help setting up Smart Apps in the Enreach DialoX platform, formerly known as the Botsquad platform (the terms DialoX and Botsquad will be used in parallel throughout the documentation). The DialoX platform is the foundation for all Conversational AI solutions Enreach is offering.
The complete technical documentation for the DialoX platform is described at DialoX Developer Documentation. However, this manual only focuses on the following three solutions that are built on top of the platform:
Login to your account at studio.dialox.ai. If you don’t have an account, you can easily register by selecting the Sign Up option.
Once inside, take a moment to explore the platform, where you’ll find all essential tools, analytics, and access to settings.
Explore the full range of available Smart Apps under Store, where you can discover the latest tools to optimize your workflow.
Once you've familiarized yourself with the Smart Apps, delve into the Settings page to customize both Smart App configurations and user preferences, ensuring a tailored experience for your organization.
For guidance on managing customer interactions, the Inbox page offers comprehensive insights into conversation handling.
Additionally, the Administration page provides in-depth information on platform functionality and advanced configuration options.
Lastly, a wealth of common inquiries and solutions can be accessed in our FAQ section, offering quick and reliable answers to your questions.
Social Messaging Inbox; offers your team the ability to chat with your audience on your website and the major social messaging channels, like Whatsapp, Meta and Instagram. The bot can help route calls or provide automatic answers to questions.
Smart IVR; allows you to answer the phone using a bot to apply routing, note taking, call deflection or automatic answering to questions. to enable smart routing based on speech
Call Deflection; to deflect phone calls to Whatsapp using the capabilities introduced by the two solutions above.
Eager to find out more about these solutions, please check out our Marketplace.
Having trouble? Here’s how to find help:
Partner Documentation: Access detailed guides and troubleshooting tips within the platform for partners.
Developer Documentation: Access detailed guides and troubleshooting tips within the platform for development.
Contact Support: Reach out to us via live chat or create a ticket via the Enreach Servicedesk.
