News

16 June 2025

The DialoX platform is updated to version 3.39.0. Besides this two new Apps are introduced to the global App Store (specific availability depends on your country/partner organisation):

• The Caller Based Router app is reintroduced, this time capable of performing more types of routing then simply routing one phone number to another. It now also supports rules like routing patterns (when the number starts with +49…), when the caller is new or returning, when the caller is anonymous, or when the caller is tagged with a specific tag (via a CRM for instance).

• A new App called QR Connect is introduced. This app provides a PWA based web chat solution with an Inbox that can be launched from a QR code. This QR code can be printed on stickers, to be able to launch a chat on a specific location or about a specific device or artifact. Think about being able to provide help desk support directly from a specific Printer or Desktop, or providing support in physical environments like a Playground or Museum, being able to report something is broken, etc.