Start conversations based on scanned objects
QR Connect is a Smart App that enables conversations through QR code scanning. Each code is tied to an object managed in your CMS, creating contextual interactions.
Users scan a QR code to instantly open a relevant chat conversation. No downloads or complex navigation required.
Scan codes on playground equipment to report broken features
Access additional information about museum exhibits
Get support for products or services
The QR Connect app requires the PWA channel to start the conversations.
There are no other required settings besides the launch codes.
Agent
Operator
Content Manager
The app is configured with three flows:
Playbook: Here we branch on whether or not we have received a correct launch code.
Launch code: This flow will be used when we have a correct launch code.
No launch code: This flow will be used if no (correct) launch code was received.
The launch code flow is preconfigured with a script for the user to leave feedback on a scanned physical object. This could be anything from a shared space of an HOA, public playgrounds, or just a waiting room at a dental clinic.
Go to 'Content - Launch codes' and add a new item. Click on the Preview button to see the QR code and copy it to anywhere you will use it.