QR Connect

Start conversations based on scanned objects

Introduction

QR Connect is a Smart App that enables conversations through QR code scanning. Each code is tied to an object managed in your CMS, creating contextual interactions.

How It Works

Users scan a QR code to instantly open a relevant chat conversation. No downloads or complex navigation required.

Use Cases

• Scan codes on playground equipment to report broken features

• Access additional information about museum exhibits

• Get support for products or services

Getting Started

Channel Requirements

The QR Connect app requires the PWA channel to start the conversations.

• PWA

Installation Process

1

Enable the PWA channel

The app can generate QR codes which, when scanned with your mobile phone, open a new conversation on the PWA channel. In order for the QR codes to be generated, we first need to know which URL we should redirect users to.

2

Create launch codes

Go to 'Content - Launch codes' and add a new item. Click on the Preview button to see the QR code and copy it to anywhere you will use it.

Using the QR Connect

App Settings

There are no other required settings besides the launch codes.

Roles

• Agent

• Operator

• Content Manager

App Workflow

The app is configured with three flows:

• Playbook: Here we branch on whether or not we have received a correct launch code.

• Launch code: This flow will be used when we have a correct launch code.

• No launch code: This flow will be used if no (correct) launch code was received.

The launch code flow is preconfigured with a script for the user to leave feedback on a scanned physical object. This could be anything from a shared space of an HOA, public playgrounds, or just a waiting room at a dental clinic.

FAQ

Can the bot handle multiple channels?

No, the bot will only handle chat messages via the PWA.

How can I customize responses?

Adjust the Say and Prompt nodes in the Playbook flow.

Why do I receive an error when I click Preview on the launch code?

To preview the launch code, you first need to enable the PWA channel.

Resources

• Say

• Iterate: Iterate

• Progressive Web App (PWA)