Users
Last updated
Last updated
On this page you have a quick and clear overview of all Users under your management. There are a number of details that can help you understand things such as: Name, Last Active, Created, etc. You will also quickly see which Environments this user has access to.
By clicking on a specific User, the right panel will expand with the User's extra details as shown down below. See the User's activity in the Audit log tab.
For privacy reasons, some information has been deliberately omitted.
Studio users can be invited by your service provider or by users in your account with the role "Environment Manager". Users that are invited with the sole purpose of answering incoming messages are called agents.
The roles that can be assigned to a user are:
Users can be assigned one or more roles. The roles only apply to the environment at hand. A user can therefore have different roles in different environments. However, roles assigned to a user on Agency level will ripple down to any environment under this Agency unless overwritten for that particular environment.
Users of the role “Developer” and “Producer” have the option to create + restore Backups.
Role | Description |
---|---|
Agent
Inbox access for live chat
Operator
Full inbox and CRM access
Content Manager
Access to the CMS
Analyst
Access to analytics and CRM (read-only)
Producer
Full access to settings, CRM, CMS, analytics
Organisation Manager
Manage environments and users
Planner
Only configure planning page(s)
Supervisor
Inbox and CRM access, not assignable
Administrator
Full access