When promises are made by your bot that need follow up by a human agent, the bot is able to create a Todo entry in your Today view in the Inbox.

A todo is like a note, except for the fact that a Todo has a due date whereas a Note doesn't. So when a tasks or promise set out by a bot has a specific due date, it is better to create a Todo.

The details of a Todo item can be opened by clicking on the drop down icon in front of the Todo item. The Todo will then unfold.

When the Todo is handled, in the above example that would mean this person is called back, the Todo can be marked as done using the right hand side ✅ button. This way you can easily recognize the handled Todo's compared to the ones that are still open:

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