Survey
Take short surveys over the phone
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DialoX Manual
Take short surveys over the phone
Last updated
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The Survey app allows you to ask a list of questions and route them through different outputs, such as a note or an email.
The app is preconfigured to take an (Net promotor score) by phone. Based on the score given, the app replies appropriately and asks whether or not the user can be contacted by the support team for feedback.
The app then stores all that information in a note.
Phone The app is configured to take the survey via a phone conversation. Phone
The following roles can be assigned to manage the Flows for the Survey.
Producer
Operator
Supervisor
The app starts by asking the preferred language of the user, as this isn't always the same as the country code of the phone number.
After receiving the feedback the app asks the user whether or not the support team can reach out to the customer for any further details. If so, the app asks for the users phone number.
Finally the results are stored in a note, which can be viewed when going to 'Manage - Notes'.
The app will determine the language of the user based on their phone number. The app falls back on the default language of the app in case the language cannot be determined (e.g. French or Dutch in Belgium).
It's possible to add an "Ask: Language" node to allow users to switch to their preferred language.
The opening hours have no effect on this app.
Find more info here:
Then it asks to rate the their customer service on a scale from 1 to 5. The rating can be given either through speech or via DTMF. After receiving the rating, the user can give extra feedback on why that score was given via the '' node.
Because this flow takes place on the phone, the '' node can ask the user if they can be reached via the phone number currently calling.
Ratings are stored both in the , accessed via 'Manage - Notes', and on the contact itself.
In the , any given ratings are directly visible via the tag.
Yes, when using different '' nodes, assign the answer to a variable.
After you've assigned the answer to a variable, you can insert that variable in the '' node by typing a "/" (slash) followed by the name of the variable.
