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DialoX Manual
DialoX Manual
  • Start
    • News
    • Getting Started
    • Ordering
    • Signup
    • Switcher
  • STORE
    • Marketplace Apps
      • Level 1 - Basic
        • Callback Note Basic
        • On-call Router Basic
        • Smart Group Voicemail
        • Smart IVR Basic
        • SMS Call Deflector
        • Survey Basic
      • Level 2 - Advanced
        • Call Deflector
        • Callback Note
        • Order Assistant
        • Smart IVR
        • Survey
        • Website Chat
      • Level 3 - Professional
        • Callback Planner
        • Appointment Planner
    • Legacy Apps
      • Survey Extension
      • Smart IVR Basic
      • Smart IVR 2.0
      • Whatsapp Calldeflector 1.0
      • Whatsapp Calldeflector 2.0
      • Social Inbox 1.0
      • Social Inbox 2.0
      • Basic Group Voicemail
      • Group Voicemail
      • Oncall Assistant
      • Web App
      • Basic Callback Note
      • Callback Note
      • Callback Planner
      • Caller Based Router
    • Skills
      • Base flows
      • Platform defaults
      • Phone flows
      • Chat flows
      • Web flows
      • LLM Flows
      • LLM Knowledge base
      • Address Flows
      • Email flows
      • Timeplans
        • How to add a flow for lunch breaks
      • On-call schedule
      • Planner
      • OAuth Flows
      • Integrations
        • Zendesk
        • Jira
        • Hubspot
  • SETTINGS
    • User Settings
      • Availability settings
      • Profile settings
      • Security
    • App Settings
      • App identity
      • Opening hours
      • Tags
      • Studio
      • Extra options
      • Backups
  • Inbox
    • Inbox
      • Assigning
      • Joining and leaving
      • Sending messages
      • Canned responses
      • Team chat
      • Watching
      • Close
      • Filter conversations
      • Multiple inboxes
    • Contacts
    • Notes
    • Today
    • Notifications
      • Notification panel
      • Notification preferences
      • Rules for notification
      • Chrome and Windows settings
      • Microsoft Teams notifications
  • Studio
    • Home
      • Customer settings
        • Settings
        • Advanced settings
        • Store settings
      • Audit Log
      • Access Request
    • Dashboard
    • Flows
      • Playbook
      • Triggers
      • Variables
      • Conditions
      • Tags
      • Languages
      • Links
      • Nodes
        • Say
        • Ask: open
        • Ask: choice
        • Ask: single
        • Ask: date
        • Ask: name
        • Ask: phone
        • Ask: email
        • Ask: form
        • Ask: language
        • Ask: selection
        • Ask: time
        • Ask: audio
        • Ask: number
        • Ask: custom entity
        • Ask: address
        • Ask: zipcode
        • Iterate
        • Iterate: LLM
        • Say: LLM
        • Say: LLM Knowledgebase
        • Iterate: LLM Knowledgebase
        • Iterate: continue
        • Show: audio
        • Show: whatsapp link
        • Show: image
        • Show: video
        • Show: file
        • Show: location
        • Control flow: branch
        • Control flow: go to flow
        • Control flow: switch language
        • Control flow: close
        • Control flow: restart
        • Control flow: pause
        • Control flow: invoke dialog
        • Dial: number
        • Dial: smart
        • Send: note
        • Send: email
        • Send: SMS
        • Send: whatsapp
        • Escalate: default
        • Escalate: smart
        • Perform: create jira ticket
        • Perform: get jira ticket
        • Plan
    • AI
      • Intents
        • LLM Intents
        • Q&A Intents
      • Knowledge bases
      • Prompts
    • Channels
      • Chatwidget
      • Whatsapp
        • How to integrate Whatsapp
        • How to change my Whatsapp profile
        • How to manage Whatsapp templates
        • How to send Whatsapp template with documents
        • How to automate outbound Whatsapp
        • How to send Whatsapp template
        • How to use Commerce Catalog
        • Whatsapp for Business
      • MS Teams
        • How to migrate new Version
        • How to change channel connection
      • Facebook Messenger
      • Phone
      • Progressive Web App (PWA)
    • Content
      • Nudges
      • Whatsapp optout
      • Voice lexicon
      • FAQs
      • Calendars
    • Visitors
    • Calendars
    • Campaigns
    • Conversations
    • Notes
    • Contacts
  • ADMINISTRATION
    • Organisation
    • Bots
    • Licenses
    • Channels
    • Orders
    • Usage
    • Users
    • Access Requests
    • Analytics
  • DESKTOP
    • Enreach Contact Desktop
  • FAQ
    • Studio
      • How to Publish
      • How to make 2FA Required
      • How to add additional columns to contactlist
      • Conversation retention time
      • How to help the bot pronounce phone numbers correctly
      • How to help the bot pronounce loose numbers correctly
    • Flow Topics
      • Skipping step based on language tag
      • Switching language using intent trigger
    • Meta
      • How to get Meta Business Suite Verification
      • How to connect Facebook page to Facebook Business Account
    • 360Dialog
      • How to use 360Dialog as Wholesaler
      • How to give permission API access
      • How do I change my profile in 360Dialog
      • How to make 360dialog templates
      • How do I terminate my number in 360Dialog
    • Bubblescript
      • How to add a custom button
      • How to change the email template
    • Operator
      • Where are my CDRs?
      • Onboarding required
    • Google Tag Manager
    • Platform
      • Network Security Policies
    • Make
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  • Step-by-step guide
  • Troubleshooting & Support

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  1. Start

Getting Started

Everything you need to know to get you started with DialoX.

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Last updated 2 months ago

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This manual provides help setting up Smart Apps in the Enreach DialoX platform, formerly known as the Botsquad platform (the terms DialoX and Botsquad will be used in parallel throughout the documentation). The DialoX platform is the foundation for all Conversational AI solutions Enreach is offering.

The complete technical documentation for the DialoX platform is described at . However, this manual only focuses on the following three solutions that are built on top of the platform:

Step-by-step guide

1

Start using DialoX

  • Once inside, take a moment to explore the platform, where you’ll find all essential tools, analytics, and access to settings.

2

Exploring the platform

Explore the full range of available Smart Apps under Store, where you can discover the latest tools to optimize your workflow.

Once you've familiarized yourself with the Smart Apps, delve into the Settings page to customize both Smart App configurations and user preferences, ensuring a tailored experience for your organization.

For guidance on managing customer interactions, the Inbox page offers comprehensive insights into conversation handling.

Additionally, the Administration page provides in-depth information on platform functionality and advanced configuration options.

Lastly, a wealth of common inquiries and solutions can be accessed in our FAQ section, offering quick and reliable answers to your questions.

3

Solutions

  • Social Messaging Inbox; offers your team the ability to chat with your audience on your website and the major social messaging channels, like Whatsapp, Meta and Instagram. The bot can help route calls or provide automatic answers to questions.

  • Smart IVR; allows you to answer the phone using a bot to apply routing, note taking, call deflection or automatic answering to questions. to enable smart routing based on speech

  • Call Deflection; to deflect phone calls to Whatsapp using the capabilities introduced by the two solutions above.

Troubleshooting & Support

Having trouble? Here’s how to find help:

Login to your account at . If you don’t have an account, you can easily register by selecting the Sign Up option.

Eager to find out more about these solutions, please check out our .

Access detailed guides and troubleshooting tips within the platform for partners.

Access detailed guides and troubleshooting tips within the platform for development.

Contact Support: Reach out to us via live chat or create a ticket via the .

studio.dialox.ai
Marketplace
Partner Documentation:
Developer Documentation:
Enreach Servicedesk
DialoX Developer Documentation