News

Latest release news regarding DialoX Smart Apps and Skills

2026 March 31st

With the DialoX version 4.0 release the platform is deemed to be ready to start supporting the introduction of Agentic capabilities to Enreach Contact based Smart App extensions.

In the coming period the DialoX team will be bringing these capabilities to partners and customers by introducing the AI Agent skill that enables agentic capabilities to flow based bots. Currently this skill is only available to selected beta partners before making it generally available later this year.

New functionality

Ticket

Skills

Change

DSA-132 DSA-174 DSA-171 DSA-142

AI Agent 0.5 Agent Knowledge Base 0.2

Iterate agent node Introducing Agentic behaviour to SmartApps that can respond and use tool call tasks autonomously. The platform provides built in Agent Prompt templates for an Agentic Receptionist and an internal Colleague Router. currently a beta feature, only available on request

DSA-158

Base Flows 3.4

Lookup table node To allow flows to use a custom lookup table, this way a Smart App could find a subsdiary with a city name, or a phone number with a department name. https://manuals.dialox.ai/studio/flows/nodes/lookup-table

DSA-166

Phone Flows 3.4

Lookup extension node To allow Smart Apps that use the Grid adapter to find a specific extension based on the name or number of the extension returning information like presence, wait time, callers in queue, etc https://manuals.dialox.ai/studio/flows/nodes/lookup-extension currently only available for native Enreach Contact customers (no Swyx) that are migrated to the Grid Adapter

DSA-127

Phone Flows 2.4

Add built in variables for callee and prefix currently only available for native Enreach Contact customers (no Swyx) that are migrated to the Grid Adapter