# News

## 2026 March 31st

With the DialoX version 4.0 release the platform is deemed to be ready to start supporting the introduction of Agentic capabilities to Enreach Contact based Smart App extensions. 

In the coming period the DialoX team will be bringing these capabilities to partners and customers by introducing the **AI Agent** skill that enables agentic capabilities to flow based bots. Currently this skill is only available to selected beta partners before making it generally available later this year.  

### New functionality

<table><thead><tr><th width="100.58203125">Ticket</th><th width="147.00390625">Skills</th><th>Change</th></tr></thead><tbody><tr><td><a href="https://enreach-services.atlassian.net/browse/DSA-132">DSA-132</a><br><a href="https://enreach-services.atlassian.net/browse/DSA-174">DSA-174</a><br><a href="https://enreach-services.atlassian.net/browse/DSA-171">DSA-171</a><br><a href="https://enreach-services.atlassian.net/browse/DSA-142">DSA-142</a></td><td>AI Agent 0.5<br><br>Agent Knowledge Base 0.2</td><td><strong>Iterate agent node</strong><br>Introducing Agentic behaviour to SmartApps that can respond and use tool call tasks autonomously.<br>The platform provides built in Agent Prompt templates for an Agentic Receptionist and an internal Colleague Router.<br><mark style="background-color:yellow;">currently a beta feature, only available on request</mark></td></tr><tr><td><a href="https://enreach-services.atlassian.net/browse/DSA-158">DSA-158</a></td><td>Base Flows 3.4</td><td><strong>Lookup table node</strong><br>To allow flows to use a custom lookup table, this way a Smart App could find a subsdiary with a city name, or a phone number with a department name.<br><a href="https://manuals.dialox.ai/studio/flows/nodes/lookup-table">https://manuals.dialox.ai/studio/flows/nodes/lookup-table</a></td></tr><tr><td><a href="https://enreach-services.atlassian.net/browse/DSA-166">DSA-166</a></td><td>Phone Flows 3.4</td><td><strong>Lookup extension node</strong><br>To allow Smart Apps that use the Grid adapter to find a specific extension based on the name or number of the extension returning information like presence, wait time, callers in queue, etc<br><a href="https://manuals.dialox.ai/studio/flows/nodes/lookup-extension">https://manuals.dialox.ai/studio/flows/nodes/lookup-extension</a> <br><mark style="background-color:yellow;">currently only available for native Enreach Contact customers (no Swyx) that are migrated to the Grid Adapter</mark></td></tr><tr><td><a href="https://enreach-services.atlassian.net/browse/DSA-127">DSA-127</a></td><td>Phone Flows 2.4</td><td>Add built in variables for <code>callee</code> and <code>prefix</code> <br><mark style="background-color:yellow;">currently only available for native Enreach Contact customers (no Swyx) that are migrated to the Grid Adapter</mark></td></tr></tbody></table>

### Bugs fixed

<table><thead><tr><th width="101.421875">Ticket</th><th width="145.703125">Skill</th><th>Fix</th></tr></thead><tbody><tr><td><a href="https://enreach-services.atlassian.net/browse/DSA-175">DSA-175</a></td><td>Shomi</td><td>Improved Shomi summary LLM timeout behaviour with longer timeout and retry mechanism</td></tr><tr><td><a href="https://enreach-services.atlassian.net/browse/DSA-180">DSA-180</a></td><td>Shomi</td><td>Shomi translation issue DK</td></tr><tr><td><a href="https://enreach-services.atlassian.net/browse/DSA-182">DSA-182</a></td><td>Shomi</td><td>Participants in Shomi summary are missing often for live transcriptions</td></tr><tr><td><a href="https://enreach-services.atlassian.net/browse/DSA-193">DSA-193</a></td><td>Shomi</td><td>Push to CRM bug: timeStopped is required for Microsoft Dynamics</td></tr><tr><td><a href="https://enreach-services.atlassian.net/browse/DSA-170">DSA-170</a></td><td>Base skill 3.4</td><td>Add locale specific texts for numbers in ask:language for Hungarian</td></tr><tr><td><a href="https://enreach-services.atlassian.net/browse/DSA-194">DSA-194</a></td><td>Platform</td><td>Described all roles and permissions in DialoX<br><a href="https://staging.developer.dialox.ai/platform/roles_and_permissions/">https://developer.dialox.ai/platform/roles_and_permissions/</a></td></tr></tbody></table>