News

Latest release news regarding DialoX Smart Apps and Skills

2026 May 11th

DialoX 4.1 was released two weeks later than planned due to staff availability.

Highlights

Ticket	Skills	Change
DSA-221	Base skills	Lookup node: fuzzy matching improved Fuzzy matching will be more precise in selecting a sensible match instead of choosing something anyway.
DSA-218	Agent skills	Improved no input behaviour on chat channels Causing the bot to gracefully handle no input instead of keeping reminding the user to respond.
DSA-131	Agentic Studio helpdesk 2.0	Studio Helpdesk 2.0 A completely new version of the DialoX helpdesk studio widget that has access to the developer and user documentation. The studio helpdesk agent is able to provide detailed answers about both bot development as flow designing and will point to the relevant documentation. When it fails to be helpful and users ask to be forwarded to a human, it will still escalate to a human operator
DSA-225	Shomi	Shomi to write summary in UK english Instead of US english
DSA-189	Shomi	Push to CRM using Contact Connect improved Now Shomi will explain to which CRM the summary is pushed and if it succeeded or failed. If it succeeded, it will even provide a link to it in the specific CRM (if supported by that CRM)

2026 March 31st

With the DialoX version 4.0 release the platform is deemed to be ready to start supporting the introduction of Agentic capabilities to Enreach Contact based Smart App extensions.

In the coming period the DialoX team will be bringing these capabilities to partners and customers by introducing the AI Agent skill that enables agentic capabilities to flow based bots. Currently this skill is only available to selected beta partners before making it generally available later this year.

New functionality

Ticket	Skills	Change
DSA-132 DSA-174 DSA-171 DSA-142	AI Agent 0.5 Agent Knowledge Base 0.2	Iterate agent node Introducing Agentic behaviour to SmartApps that can respond and use tool call tasks autonomously. The platform provides built in Agent Prompt templates for an Agentic Receptionist and an internal Colleague Router. currently a beta feature, only available on request
DSA-158	Base Flows 3.4	Lookup table node To allow flows to use a custom lookup table, this way a Smart App could find a subsdiary with a city name, or a phone number with a department name. https://manuals.dialox.ai/studio/flows/nodes/lookup-table
DSA-166	Phone Flows 3.4	Lookup extension node To allow Smart Apps that use the Grid adapter to find a specific extension based on the name or number of the extension returning information like presence, wait time, callers in queue, etc https://manuals.dialox.ai/studio/flows/nodes/lookup-extension currently only available for native Enreach Contact customers (no Swyx) that are migrated to the Grid Adapter
DSA-127	Phone Flows 2.4	Add built in variables for callee and prefix currently only available for native Enreach Contact customers (no Swyx) that are migrated to the Grid Adapter

Bugs fixed

Ticket	Skill	Fix
DSA-175	Shomi	Improved Shomi summary LLM timeout behaviour with longer timeout and retry mechanism
DSA-180	Shomi	Shomi translation issue DK
DSA-182	Shomi	Participants in Shomi summary are missing often for live transcriptions
DSA-193	Shomi	Push to CRM bug: timeStopped is required for Microsoft Dynamics
DSA-170	Base skill 3.4	Add locale specific texts for numbers in ask:language for Hungarian
DSA-194	Platform	Described all roles and permissions in DialoX https://developer.dialox.ai/platform/roles_and_permissions/