# Notes

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For accessing customer data such as Notes you have to request access first. For more info about this look into [access-requests](https://manuals.dialox.ai/administration/access-requests "mention").
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On the left you will find the Notes which are made from via channels, in situations such as:

* [Telephony](https://manuals.dialox.ai/studio/channels/phone) (outside of office hours/noone available/closed)
* [Chatwidget](https://manuals.dialox.ai/studio/channels/chatwidget) (outside office hours/closed)
* [Whatsapp](https://manuals.dialox.ai/studio/channels/whatsapp) (outside of office hours/noone available/closed)

Notes will give Operators the opportunity to handle Notes such as (callback requests, additional information, etc) accordingly.

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2FJeuXwg0ZzQudPdVo5byd%2FScreenshot%202024-09-01%20at%2020.39.48.png?alt=media&#x26;token=e6cb7151-585a-4330-9744-a9cc1ee8e3e1" alt=""><figcaption></figcaption></figure>

| Identifier        | Details                                                |
| ----------------- | ------------------------------------------------------ |
| To Do             | New note that hasn't been handled yet                  |
| Done              | Node that has been handled accordingly                 |
| Assigned To       | Assigning a note to a specific employee                |
| Mark as done      | Marking the note as done                               |
| Unmark as done    | Unmarking the note as done                             |
| Delete            | Deleting a note                                        |
| Open conversation | Re-engage the conversation                             |
| Export            | Create an export of all notes inside of an environment |

Please remember that notifications for notes only occur during an assignment or unassignment.