# Notes

On the left you will find the Notes which are made from via channels, in situations such as:

* [Telephony](https://manuals.dialox.ai/studio/channels/phone) (outside of office hours/no one available/closed)
* [Chatwidget](https://manuals.dialox.ai/studio/channels/chat-widget) (outside office hours/closed)
* [Whatsapp](https://manuals.dialox.ai/studio/channels/whatsapp) (outside of office hours/no one available/closed)

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2Fm64bqGojBzfJhpRdfAyf%2FScreenshot%202024-04-04%20at%2014.10.10.png?alt=media&#x26;token=27757506-aa25-4a3d-9d91-b8ad20516974" alt=""><figcaption></figcaption></figure>

Notes will give Operators the opportunity to handle notes such as callback requests, additional information, etc, accordingly.&#x20;

<table><thead><tr><th width="232">Identifier</th><th>Details</th></tr></thead><tbody><tr><td>To Do</td><td>New note that hasn't been handled yet</td></tr><tr><td>Done</td><td>Note that has been handled accordingly</td></tr><tr><td>Assigned To</td><td>Assigning a note to a specific user</td></tr><tr><td>Mark as done</td><td>Marking the note as done</td></tr><tr><td>Unmark as done</td><td>Unmarking the note as done</td></tr><tr><td>Delete</td><td>Deleting a note</td></tr><tr><td>Open conversation</td><td>Re-engage the conversation</td></tr><tr><td>Export </td><td>Create an export of all notes inside of an environment</td></tr></tbody></table>

{% hint style="info" %}
Please remember that notifications for notes only occur during an assignment or unassignment.
{% endhint %}

### Hide columns

To provide a bit more clarity when working with Notes, there is an option to toggle which columns to display. This way certain columns can be omitted to make room for other columns. The columns to show and hide can be toggled in the Columns drop down in the upper right corner:

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2FHqvMtKRlS6oFz7izjClJ%2Fimage.png?alt=media&#x26;token=59f869e1-3c73-4639-8c97-6a5d86f14b5e" alt=""><figcaption></figcaption></figure>