Notes

On the left you will find the Notes which are made from via channels, in situations such as:

  • Telephony (outside of office hours/noone available/closed)

  • Chatwidget (outside office hours/closed)

  • Whatsapp (outside of office hours/noone available/closed)

Notes will give Operators the opportunity to handle Notes such as (callback requests, additional information, etc) accordingly.

Please remember that notifications for notes only occur during an assignment or unassignment.

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