Notes
On the left you will find the Notes which are made from via channels, in situations such as:
Telephony (outside of office hours/noone available/closed)
Chatwidget (outside office hours/closed)
Whatsapp (outside of office hours/noone available/closed)
Notes will give Operators the opportunity to handle Notes such as (callback requests, additional information, etc) accordingly.
Please remember that notifications for notes only occur during an assignment or unassignment.
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