Notes
Last updated
Last updated
On the left you will find the Notes which are made from via channels, in situations such as:
Telephony (outside of office hours/noone available/closed)
Chatwidget (outside office hours/closed)
Whatsapp (outside of office hours/noone available/closed)
Notes will give Operators the opportunity to handle Notes such as (callback requests, additional information, etc) accordingly.
To Do
New note that hasn't been handled yet
Done
Node that has been handled accordingly
Assigned To
Assigning a note to a specific employee
Mark as done
Marking the note as done
Unmark as done
Unmarking the note as done
Delete
Deleting a note
Open conversation
Re-engage the conversation
Export
Create an export of all notes inside of an environment
Please remember that notifications for notes only occur during an assignment or unassignment.