Notes

On the left you will find the Notes which are made from via channels, in situations such as:

  • Telephony (outside of office hours/noone available/closed)

  • Chatwidget (outside office hours/closed)

  • Whatsapp (outside of office hours/noone available/closed)

Notes will give Operators the opportunity to handle Notes such as (callback requests, additional information, etc) accordingly.

IdentifierDetails

To Do

New note that hasn't been handled yet

Done

Node that has been handled accordingly

Assigned To

Assigning a note to a specific employee

Mark as done

Marking the note as done

Unmark as done

Unmarking the note as done

Delete

Deleting a note

Open conversation

Re-engage the conversation

Export

Create an export of all notes inside of an environment

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