Sending SMS
The Inbox SMS skill empowers operators to efficiently send one-time SMS messages directly from the Inbox interface to users. This feature allows SMS to be sent regardless of the current conversation channel, ensuring important updates reach the user promptly.
This skill is particularly advantageous for customer support teams looking to enhance their communication strategies with timely SMS outreach.
How to get started
Setting Up the Inbox SMS Skill
To set up the Inbox SMS Skill, follow these steps:
Navigate to the Skills Section: In the studio, go to the Packages - Browse skills section where you'll find a list of available skills.
Install the Inbox SMS skill: Select the skill and click 'Install'.
That's it! When new conversations enter your Inbox, you'll see a new action button below the chat input bar. Clicking it will open the actions, showing our just installed 'Send SMS' action.
Clicking 'Send SMS' will open up a form. We'll automatically pre-fill the form with the phone number of the user to whom you were talking.
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