Sending messages
When you are joined you can use the input bar to type your message:
The icons displayed on the bottom within the input bar represent additional options for composing your response.
Team chat
Switch to 'team chat' mode.
Toggle formatting toolbar
Shows toolbar to enable bold, italic, etc.
Send file(s)
To upload and send a file (not image) from your device to the contact.
Canned responses
To manage canned responses.
Auto translate
Enable automatic translation.
Input bar buttons
Images can also be send by simply pasting them into the input bar (Ctrl+V on Windows and Cmd+V on Mac). Additionally, you can drag-and-drop files and images from the file manager onto the input bar to have them uploaded.
In team chat mode (
), the input bar changes color and any messages will not be delivered to the end user but will stay internal. This way you can leave notes for your colleagues and @mention them.
Either auto detect or choose the language by clicking on the "User speaks" field and then click on Enable. You might need to close this popup in order to continue chatting. From now on all incoming chat messages will be translated to your language and your replies will be translated to the language of the contact.
When clicking on the auto translation (
) button you can specify which language to translate from and too when chatting to this contact. Clicking on the button will open the following popup page.
Emoji reactions
Incoming message reaction
Your contact may respond to your message via emoji and not via text. This works both ways. Incoming messages via emoji will be rendered in the inbox as shown down below. Its good to know that emojis can only used on WhatsApp currently... so no other channel supports the emoji reactions yet besides WhatsApp.
Outbound reaction picker
By hovering over the text you can now choose to reply via Emoji. If you click on the + you can choose from a variety of emojis. Outbound reactions via emoji will be rendered in the inbox as shown down below.
Direct reply
Inside of a conversation it is now possible to reply to a direct message which allows for a more clear conversation method. This will also be shown in WhatsApp as a reply.
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