Filter conversations

For every supervisor there is a function in the Studio view where you can filter the assigned operator conversations by using a operator picker and date picker. With this control you can get a quick overview of your current and handled conversations based on the operator you want to supervise.

By default the filter is off.

Make sure you have invited your operators in the specific environment on which you want to filter out the conversations. Below you will find an example of how to use the filter functions.

Filter operator conversations

Filter out the date of operator conversations

Default filter setting