# Team chat

Using the team chat function you can consult a colleague about the conversation you are having with a contact without the contact being able to see it.

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2F54M9DZiwJ6O7bhLR9A38%2Fimage.png?alt=media&#x26;token=eb140950-323f-442e-aa0c-81005218e404" alt=""><figcaption></figcaption></figure>

Click on the little icon on the left hand side to open the team chat panel in the conversation.

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2FTaQqfkGmcGU5a962JyEu%2FScreenshot%202024-02-01%20at%2014.47.27.png?alt=media&#x26;token=6e4bce30-a046-4516-b8b6-58b66876a652" alt=""><figcaption></figcaption></figure>

Now you can invite a colleague to the conversation by typing the **@** character which will allow you to pick one of your colleagues from a list.

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2FpeoerEbY8LhUIjHcDqi4%2FScreenshot%202024-02-01%20at%2015.24.25.png?alt=media&#x26;token=3c0ac368-e9a0-4303-863e-dd09007a97be" alt=""><figcaption></figcaption></figure>

Just pick one of your colleagues, type a message and press **Send**. This will notify your colleague about the question or remark. The conversation will now automatically be watched by your colleague.&#x20;

{% hint style="info" %}
You can only mention users that are registered with the roles **Operator** and **Agent** in the same environment.
{% endhint %}