Team chat

Using the team chat function you can consult a colleague about the conversation you are having with a contact without the contact being able to see it.

Click on the little icon on the right hand side next to the leave button to open the team chat panel in the conversation.

Now you can invite a colleague to the conversation by typing the @ character which will allow you to pick one of your colleagues from a list.

Just pick one of your colleagues, type a message and press Send. This will notify your colleague about the question or remark. The conversation will now automatically be watched by your colleague.

You can only mention users that are registered with the roles Operator and Agent in the same environment.