Once you've assigned the conversation to yourself you can either reassign the conversation to someone else you find more suitable (press the Reassign button and choose a team member) or take it yourself by pressing the Join button.
When joined, the input bar shows and the following new options become available to you.
Button
Explanation
Send your responses to the contact.
Stop being joined and be able to reassign or close this conversation.
Use this button to activate the team chat, to consult with one of your colleagues about this conversation.
