Breakout: Return

The Breakout: Return node is used in a breakout flow to send data back to the phone conversation.

You can specify exactly which variables you want to return to the phone call, before closing the conversation on PWA.

How to use?

The Breakout: Return is the final node in your flow. Shortly before closing the conversation, it will send the data you collected in this flow to the originating phone conversation.

In the flow below, you can see we ask for a users' email first, then with the Breakout: Return node we send the Email variable back to the phone conversation. There the variable will be immediately available with the value we collected here.

Only use the Breakout: Return node on a flow which is started by the Breakout: To chat node. It is not possible to send data elsewhere.

Node properties

Property	Description	Explanation
Close text	The text said by the bot before closing the chat conversation.
Return variables	The variables which will be available in the phone conversation	Variables which aren't in this collection, will not be sent back to the phone conversation.