# Jira: Create ticket

There are several ways in which a bot can notify a human that an action needs to be taken, like creating a [note](https://manuals.dialox.ai/studio/flows/nodes/note-create) or sending an [email](https://manuals.dialox.ai/studio/flows/nodes/send-email). When working with larger teams that use a ticketing system, the **Jira: Create ticket** node variant can integrate into their existing workflow by using your Atlassian Jira or Service Desk system to create a ticket

{% hint style="info" %}
Make sure the skill [Jira Integrations](https://manuals.dialox.ai/store/skills/integrations/jira) is installed in order to use this node.
{% endhint %}

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2FxfXBuygGrJpsk1J6uDtp%2Fimage.png?alt=media&#x26;token=440f2803-e6d2-4f2a-a80d-414e81a8a9e5" alt=""><figcaption></figcaption></figure>

The side panel for this node contains the following properties:

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2F43JzJSsz98efO22i8Rl7%2Fimage.png?alt=media&#x26;token=f86fcaac-d89c-477a-9834-6e333bea211e" alt=""><figcaption></figcaption></figure>

These fields map to your Jira fields as follows:

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2F6EQf36Q5RQLJM8cWyr7v%2Fimage.png?alt=media&#x26;token=82c44cdc-8889-428e-9521-6c94639480cf" alt=""><figcaption></figcaption></figure>

| Property | Description                              | Explanation                                                                                                                          |
| -------- | ---------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| Subject  | Title of your ticket                     |                                                                                                                                      |
| Body     | The contents of the ticket (description) |                                                                                                                                      |
| Type     | The ticket type                          | This is dependent on the configuration of your Jira instance. make sure to provide a valid issue type (with matching capitalisation) |

## Resources

* [note-create](https://manuals.dialox.ai/studio/flows/nodes/note-create "mention")
* [send-email](https://manuals.dialox.ai/studio/flows/nodes/send-email "mention")
* [jira](https://manuals.dialox.ai/store/skills/integrations/jira "mention")