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DialoX Manual
DialoX Manual
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      • Level 1 - Basic
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      • Level 2 - Advanced
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      • Level 3 - Professional
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        • How to add a flow for lunch breaks
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        • Say
        • Ask: Open
        • Ask: Choice
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        • Ask: Form
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        • Ask: Zipcode
        • Iterate
        • Iterate: LLM
        • Say: LLM
        • Say: LLM Knowledgebase
        • Iterate: LLM Knowledgebase
        • Iterate: continue
        • Show: audio
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        • Show: image
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        • Show: file
        • Show: location
        • Control flow: branch
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        • Control flow: switch language
        • Control flow: close
        • Control flow: restart
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        • Control flow: invoke dialog
        • Dial: number
        • Dial: smart
        • Send: note
        • Send: email
        • Send: SMS
        • Send: whatsapp
        • Escalate: default
        • Escalate: smart
        • Perform: create jira ticket
        • Perform: get jira ticket
        • Plan
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      • Knowledge bases
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    • Channels
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      • Whatsapp
        • How to integrate Whatsapp
        • How to change my Whatsapp profile
        • How to manage Whatsapp templates
        • How to send Whatsapp template with documents
        • How to automate outbound Whatsapp
        • How to send Whatsapp template
        • How to use Commerce Catalog
        • Whatsapp for Business
      • MS Teams
        • How to migrate new Version
        • How to change channel connection
      • Facebook Messenger
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      • Progressive Web App (PWA)
    • Content
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  • ADMINISTRATION
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  • DESKTOP
    • Enreach Contact Desktop
  • FAQ
    • Studio
      • How to Publish
      • How to make 2FA Required
      • How to add additional columns to contactlist
      • Conversation retention time
      • How to help the bot pronounce phone numbers correctly
      • How to help the bot pronounce loose numbers correctly
    • Flow Topics
      • Skipping step based on language tag
      • Switching language using intent trigger
    • Meta
      • How to get Meta Business Suite Verification
      • How to connect Facebook page to Facebook Business Account
    • 360Dialog
      • How to give permission API access
      • How do I change my profile in 360Dialog
      • How to make 360dialog templates
      • How do I terminate my number in 360Dialog
    • Bubblescript
      • How to add a custom button
      • How to change the email template
    • Operator
      • Where are my CDRs?
      • Onboarding required
    • Google Tag Manager
    • Platform
      • Network Security Policies
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  • System tags
  • User tags
  • Call status tags
  • Language tags
  • Custom tags

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  1. Studio
  2. Flows

Tags

PreviousConditionsNextLanguages

Last updated 2 months ago

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To make items in the Content section conditional to a specific state we use . Conditions are based on the existence or non-existence of tags.

Any flow node can be configured to set a tag when executed.

Tags can also be set automatically by the system based on a context or system event.

System tags

This paragraph gives an overview of all the tags that are set by the system.

Tag
Explanation

online

offline

web_capable

The conversations happens on a web like channel (PWA, widget or studio)

User tags

The following tags are automatically set based on the basic user fields for Name, Email, Phone and Language.

When you introduce new user fields, make sure to add a tag for them here too.

The Remember option in Ask Choice, Ask Open, etc will store their value in the user object as well as set a user tag using the Assign to property.

Tag
Explanation

user:phone

The phone number of the contact is known.

user:name

The name of the contact is known

user:email

The email of the contact is known

user:mobile

The phone number of the user is a mobile number

Call status tags

For bots used on a phone channel the latest call status of the conversation will be annotated in the conversation using the following tags to be able to identify what happened to phone calls in the underlying phone system (pbx):

Language tags

For every supported language there is a tag available on your bot:

Custom tags

To use tags in Flows or other parts of the system it is recommended to explicitly configure them under Setting > Tags. This way both the system as well as you and your colleagues can understand what tags are set. Even the system tags are listed here.

The conversation happens within

The conversation happens outside

The following tags wil be set to annotate the language the conversation is in at any given time. It will be set at conversation start, but also when using the flow nodes and .

Notice that, although there are quite some languages supported in the platform, it will only allow the language to switch to the languages defined in your .

ask: language
switch language
Bot settings
office hours
office hours
conditions
Tags used to indicate the presence of reserved user fields
Call status tags
Language tags