Send: Email

Using the Send: Email node, it is possible to send out emails as part of a Flow. Emails can be sent to either the user that is engaging with the Bot, or the business or owner of the Bot using a specified email address.

The node expects an email address to be configured in the email address field. If not provided, it will use user.email by default.

Send email

If "email address from variable" is selected as the destination, the email address will be fetched dynamically from the variable entered in the "email_variable" field: new_email in the below example.

Email attachments

Email attachments require three fields:

• Caption: the name that will be given to the file when attached in the email

• URL: the URL pointing to the file; the file must be publicly accessible

• File type: should be one of 'image', 'audio', 'video', or 'file'.

Property	Description	Explanation
Subject	The subject of the message	Variables can be embedded using #{ … }
Message	The message body	Variables can be embedded using #{ … }
Destination	Target destination	Define how the target email address is configured, either by providing an email address or selecting a variable which holds an email address
Email address	The recipient of the email	When this field is left blank, it will use the user's email address
Email variable	The variable in which the email address is to be found	The chosen variable should hold the email address to which to send the email to
CC	Carbon copy email addresses	use the Add cc button to add email addresses that should be used to send a carbon copy of the email.
Attachments	File attachments	Set the correct file type and url of the attachment

Changing the email template

Standard emails that are sent out by the platform use labels, which can be configured in the labels.yaml file. For this you need the developer role.