Ask: choice

To ask the user to make a choice out of a list of choices

The user can be asked to make a choice using this node variant. The system will keep on repeating the question until a satisfied answer is provided, although the system will alternate the question based on the contents of the property Repeat text.

This renders the following dialog:

The example above shows both the original question as the repeat question for the purpose of this example. Normally it will first ask the original question and only when no input is received (on voice channels) or wrong input is given, the repeat text will be shown. On voice this means you have an opportunity to explain about the DTMF choices: press 1 for … and press 2 for …, because the provided options are always available as DTMF choices (represented by the number of their order).

Ask choice

Node properties

Property	Description	Explanation
Question	The original question
Try again (1)	The repeat question when wrong input is provided	optional
Try again (2)	An alternative repeat question when wrong input is provided	optional
Assign to	To assign the result to a variable in the conversation
Remember	To store the variable in the user object too	The variable name in the Assign to will be used to store the value in the user object.
Record audio ☎	On phone channels there is an option to record the audio
Assign audio URL to	When record audio is toggled the URL to the audio file will be stored in this variable	When record audio is toggled the URL to the audio file will be stored in this variable

Notice that only the choice label (see labelled links below) is stored in the assign to variable, not the exact text that was captured.

The exact text that was captured is stored in the variable {{assign to}}_text

This node will also set a user tag using the assign-to value. Don't forget to manually create this tag in the Tags page.

Choices

Choices can be added by drawing lines from this node to other nodes. Every link is a choice option, also called Labelled links. See the chapter Labelled links for more details

Dialog triggers

Special events can trigger another flow or set of nodes in your existing flow using the so called Dialog Triggers. See the chapter Dialog triggers for more details.