Ask: name

To ask the user for a name of a person

The name of a person is a complex piece of information to extract out of user input. Somebody can say "My name is Pete", or "I am called Pete" or "Pete is my name". The DialoX platform uses Artificial Intelligence to extract the name out of a sentence in case we expect a name.

Furthermore the name of a user is important for finding conversations in the platform or being able to re engage the user in a later stage. Therefore, the Ask name will store the name also in the user object by default so it is available in the conversations, inbox and contact sections of the platform.

The node can be configured the same way as the other ask variants using the following properties.

Ask name

Property	Description	Explanation
Question	The original question
Try again (1)	The repeat question when wrong input is provided	optional
Try again (2)	An alternative repeat question when wrong input is provided	optional
Assign to	To assign the result to a variable in the conversation
Remember in user.first_name	To store the variable in the user variable first_name too
Record audio ☎	On phone channels there is an option to record the audio of the answer
Assign audio URL to	When record audio is toggled the URL to the audio file will be stored in this variable	Only displayed and mandatory when Record audio is toggled.

Notice that you cannot specify in which user field the name is stored. It needs to be the first_name field so the platform can use it for instance in the Contacts, Conversations and Inbox sections.

Separating the first name from the last name is very complex, therefore the name (even when it contains a full name) is always stored in only one field unless separately captured.

This node will automatically set the user tag "user:name", see the Settings → Tags page

Dialog triggers

Special events can trigger another flow or set of nodes in your existing flow using the so called Dialog Triggers. See the chapter Dialog triggers for more details.