Escalate: default

When a bot hands over a conversation to an operator or agent, we call this Escalation. Escalation needs to be an explicit step in the flow in order for the conversation to reach the Inbox.

The simple Escalation node will just had the conversation over to the inbox while passing on a message.

The above example will catch any message that is not responded on by any of the flows (the __unknown__ dialog), announces the fact that the message will be forwarded to the team and then escalates.

Property	Description	Explanation
Help message	The message that is presented to the operator	the variable last_message contains the message that caused the escalation
To	The inbox to escalate to.	Optional. Only use when more then one inbox is configured, see inbox tags.
Remember	To store the variable in the user object too	The variable name in the Assign to will be used to store the value in the user object.