Escalate: default

When a bot hands over a conversation to an operator or agent, we call this Escalation. Escalation needs to be an explicit step in the flow in order for the conversation to reach the Inbox.

The simple Escalation node will just had the conversation over to the inbox while passing on a message.

The above example will catch any message that is not responded on by any of the flows (the __unknown__ dialog), announces the fact that the message will be forwarded to the team and then escalates.

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