# Escalate: default

When a Bot hands over a conversation to an operator or agent, it is called escalation. Escalation needs to be an explicit step in the flow in order for the conversation to reach the Inbox.

The **Escalate: Default** node will hand the conversation over to the inbox while passing on a message.

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2FiO4lQKDVMEd1Gw4n9ulz%2Fimage.png?alt=media&#x26;token=acbe0b57-cc7d-49b2-be1c-c60e77ff8a7c" alt=""><figcaption></figcaption></figure>

In the above example, the \_\_unknown\_\_ dialog [trigger](https://manuals.dialox.ai/studio/flows/triggers) will catch any user responses that aren't covered in the Flow. It announces the fact that the message will be forwarded to the team, and then escalates.

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2FMZSjy9KWqvtjeBFBorAN%2Fimage.png?alt=media&#x26;token=56652aca-4e7f-4666-a7af-d733f9321ccf" alt=""><figcaption></figcaption></figure>

| Property     | Description                                   | Explanation                                                                                                                                                                         |
| ------------ | --------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Help message | The message that is presented to the operator | The variable `last_message` contains the message that caused the escalation                                                                                                         |
| To           | The inbox to escalate to.                     | Optional. Only use when more than one inbox is configured, see [inbox tags](https://gitlab.com/botsquad/gitbook-manuals/-/blob/docs/studio/flows/nodes/broken-reference/README.md). |
| Remember     | To also store the variable in the user object | The variable name in the Assign to will be used to store the value in the user object.                                                                                              |

## Resources

* [chat-flows](https://manuals.dialox.ai/store/skills/chat-flows "mention")
* [triggers](https://manuals.dialox.ai/studio/flows/triggers "mention")