# Show: Whatsapp link

{% hint style="info" %}
This node doesn't work on voice channels like phone.
{% endhint %}

To convince a user to move a conversation from a web chat (web widget or PWA) to WhatsApp, the process needs to be as simple as possible. The user needs to actively grab their phone and open WhatsApp or open the WhatsApp app on their computer. The **Show: Whatsapp link** node variant can help.

<figure><img src="/files/CZ0JNFZYUPqszBrztnnn" alt=""><figcaption></figcaption></figure>

On a desktop, it will show a QR code containing a link to the WhatsApp contact that is configured for this Bot. The user can either scan it with their device to open a WhatsApp conversation there, or click on the link to open the (web) app for WhatsApp on their desktop.

On a mobile device it will directly open the WhatsApp app and continue from there.

<figure><img src="/files/8ltFvQkHXojYDrzw05bk" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/v1RwF5QwbjGgn3xfLerI" alt=""><figcaption></figcaption></figure>

The link that is generated will include the configured WhatsApp number as well as the last user message, so the user won't need to retype their question.

| Property        | Description                                                                                                              | Explanation                                                            |
| --------------- | ------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------- |
| Caption         | The text to display                                                                                                      |                                                                        |
| Whatsapp number | The number to use to build the WhatsApp link                                                                             |                                                                        |
| Message         | Optional message to send along in the link so the user doesn't have to type their first message but can just click send. | If not filled in, it will use the last user message that was provided. |

## Resources

* [Chat flows](/store/skills/chat-flows.md)
* [WhatsApp API](/studio/channels/whatsapp/whatsapp.md)


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