Variables
What are variables
Variables are placeholders for information that is part of your bot, user or conversation. Variables are defined by the platform, the skills that are installed in your bot, or by you as a flow builder. Variables hold information that can be used inside your conversations. For example, Bot is the variable that holds the title of your Bot, and Purpose holds the description. Both fields are maintained on the Identity within your bot's settings.
Variables tab
The Variables tab shows the variables that can be used inside your flows. The platform variables and the built-in variables of your installed skills are displayed at the bottom. The variables that you defined yourself, called Custom variables, are displayed at the top.
Platform and built-in variables
Depending on the skills installed in your bot, the list of built-in variables might differ. The following table describes the most commonly used ones:
user.email
The email address of the user
First name
user.first_name
The first name of the user
Last name
user.last_name
The last name of the user
Language
user.locale
The language of the user, on the phone and WhatsApp channels this is derived from the country code in the phone number. On web channels it is derived from the web browser.
Last seen
user.last_seen
The datetime when the user had their last conversation with this Smart App
Last message
last_message
Last message of the user
Phone
user.phone
The phone number of the user in ISO 164 format, like +3112345678
Conversation language
conversation.locale
The language in which the current conversation is being held. If this Smart App supports the language of the user, it will initially be the same value as the Language variable.
Using variables in your flows
There are two ways of using variables inside your flows.
Method 1 - Copy the variable to your clipboard
Click on one of the variables in the Variables tab to copy it to your clipboard. You can then paste the variable inside any of the compatible text fields of your Flow to use the selected variable.
Method 2 - Select the variable with short key /
Type a / (forward slash) in the text field you want to use a variable and select the variable from the drop down.
Creating custom variables
Custom variables can be created implicitly while assigning them to a flow node or explicitly by adding a new variable in the Variables tab.
Method 1 - Create a new variable in the Variables tab
New variables can be created using the Add button in the Variables tab.
The Add button will pop up a small form to define the variable details. The following details can be defined.
Label
Display name of the variable
Name
Technical name of the variable
This is the identifier of the variable used in the underlying bubblescript.
Type
Data type
To help the system understand what type of data can be stored in this variable. Choices are string, boolean, number, datetime, date.
Description
To explain the purpose of the variable
Method 2 - Create a variable while assigning
You can also store the results of an Ask node by defining it directly in a node. For example, the Ask Open node allows you to ask an open question to the user. You can capture their response by defining a new variable in the Assign to field.
When a variable is created in this way, it will not have any of the other variable properties such as label, description and type. To add these later you can go to the Variables tab and click on the Edit button.
Native string interpolation
Data captured in variables can also be used in your flows using the native elixir string interpolation syntax:
#{variable}
In the following example the name field is captured using the Ask Name node and then the next step is a node type say which embeds the name in the text: "Nice to meet you #{name}".
Embedding user variables
Fields that are stored in the user object can be embedded by using the user object reference syntax. For instance embedding the name of the user in a text:
#{user.first_name}
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