Send: Whatsapp

The Send: Whatsapp node can send outbound WhatsApp messages. This can be very useful for deflecting phone calls to WhatsApp. WhatsApp allows a business to reduce the load on inbound telephony calls during peak hours or reduce churn while being out of office or unavailable. WhatsApp allows a business to accept inbound messages 24/7 without the need for an immediate response.

For the system to be able to send outbound WhatsApp messages, it needs be configured with valid WhatsApp credentials. There are two ways to do this.

1. By channel: If a Bot needs to be able to handle both inbound and outbound WhatsApp messages (for instance for the Social Messaging Inbox), it needs to have a channel configured for WhatsApp. This is done in Channels → WhatsApp.

2. By integration; If a Bot is not primarily used for Social Messaging, but only needs a WhatsApp connection for sending outbound messages, it only needs a connection with an existing WhatsApp channel.

Once the WhatsApp connection is established, the Send: Whatsapp node can be configured and used. If the WhatsApp connection is not established, a warning will be shown in Flow.

Property	Description	Explanation
Phone number	The phone number of the receiver	Leave blank to use the phone number of the caller
Template	The WhatsApp template to use	Read more about template messages here.
Parameters	Add the parameter values	Templates can have 0 or more parameters to embed into the message when sending out.

Resources

• WhatsApp