Dial: smart

To create a more smarter experience the node variant Dial smart extents the regular dial number node with fallback capabilities. This saves you creating additional flow steps and branching.

When the conversation happens within opening hours the system will announce the forward and dial the number and forward the call according the provided details (number and sip method).

If the conversation happens outside opening hours the system will provide a closed message and fallback to a specified flow.

The same thing happens when the dial for some reason fails (assuming the receiving party is unavailable).

Dialing can be done by using two different manners:

• SIP invite (the call is handed over, but when it fails, it returns)

• SIP refer (the call is immediately handed over and will not return)

Notice that when a dial is done using a SIP invite, the bot will stay "in between" and therefore adds to the billing of this call, whereas a SIP refer will stop incurring cost after the handover.

Property	Description	Explanation
destination	The destination type for the call (default)	"Default" to dial the following number in any situation. "Contact based alternatives" to dial a number that is based on user data (a specific contact field). See for more information about the different destination options.
Number	The number to call	Using the extension checkbox a non iso phone number can be provided. This way extension numbers are valid to enter.
SIP	The method for dialing	See above.
Timeout	Timeout in seconds	Only works for SIP invite.
Text	Announce the forward
Opening hours	Specify how the opening hours is determined	Options: from settings from timeplan custom Notice that you need the skill Timeplans to be installed to use the "from timeplan" option.
Closed situation:
Text	The message to provide when closed
Flow	The flow to jump to when closed
Unavailable situation:
Text	The message to provide when unavailable
Flow	The flow to jump to when unavailable

Be aware that this node will redetermine the online and offline tags based on the optional custom time plan provided. This way, logic executed after this node might be impacted by it.