Ask: Single

To ask the user to make a choice out of a list of options without branching in your flow

The Ask: Single node lets you elicit a single choice from users without cluttering your flow design. Unlike the Ask: Choice node, which requires creating labeled branches for each possible answer directly in the flow, Ask: Single allows you to manage all possible choices in the side panel.

Benefits:

  • Cleaner flow design with fewer visual elements

  • Easier to maintain – add or modify choices without rearranging flow connections

  • Simplified navigation – all choices lead to the same node

Trade-off:

  • Cannot directly branch based on specific answers. You require a separate Control flow: Branch node if you need conditional branching based on responses

Compare the Ask: Choice node on the left, with the Ask: Single node on the right:

The flow built with **Ask: Choice** nodes
The flow built with **Ask: Single** nodes

Like in the Ask: Choice node, each choice in Ask: Single can have both a label and an intent. You can also configure tags to be set automatically based on the user's selection.

Each choice includes a value field, which determines what gets stored when assigning the answer to a variable. If you leave this field empty, the choice's label will be used as the default value.

Node properties

Property
Description
Explanation

Question

The original question

Try again (1)

The repeat question when wrong input is provided

optional

Try again (2)

An alternative repeat question when wrong input is provided

optional

Assign to

To assign the result to a variable in the conversation

Remember

To also store the variable in the user object

The variable name in the Assign to will be used to store the value in the user object.

Record audio ☎

On phone channels there is an option to record the audio

Assign audio URL to

If record audio is toggled, the URL to the audio file will be stored in this variable

If record audio is toggled, the URL to the audio file will be stored in this variable

Choices

Choices - Label

The label shown as an option on chat based channels

Will also be used as the default value

Choices - Intent

The intent that will be matched

Choices - Value

An optional value to be assigned as the result

Choices - Tag

A tag to be set when this choice is selected

Note that only the choice label (or value, when provided) is stored in the assign to variable, not the exact text that was captured.

The exact text that was captured is stored in the variable {{assign to}}_text

This node will also set a user tag using the assign to value. Don't forget to manually create this tag in the Tags page.

Dialog triggers

Special events can trigger another Flow or set of nodes in your existing Flow using Dialog Triggers. See the chapter Dialog triggers for more details.

Resources

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