Onboarding required
Ordered extension cannot be configured
When you are not yet trained and onboarded to use the platform you will receive the following error after ordering a Bot extension using your Managed Voice account.
![](https://manuals.dialox.ai/~gitbook/image?url=https%3A%2F%2F3356808761-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FEBQHGJABNTj5ISSOTRxM%252Fuploads%252FynHCl6jFyxrWlh8qnu1r%252Fimage.png%3Falt%3Dmedia%26token%3D5950631e-33b7-45ee-8da6-939b156e8685&width=768&dpr=4&quality=100&sign=65520976&sv=1)
Make sure to contact your wholesaler or, when you are wholesaler, contact Enreach to schedule for a training. For Enreach NL you can plan your training in the Academy.
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