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DialoX Manual
DialoX Manual
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      • Level 1 - Basic
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      • Level 2 - Advanced
        • Call Deflector
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      • Level 3 - Professional
        • Callback Planner
        • Appointment Planner
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      • Whatsapp Calldeflector 1.0
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      • Social Inbox 2.0
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        • Say
        • Ask: Open
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        • Ask: Zipcode
        • Iterate
        • Iterate: LLM
        • Say: LLM
        • Say: LLM Knowledgebase
        • Iterate: LLM Knowledgebase
        • Iterate: continue
        • Show: audio
        • Show: whatsapp link
        • Show: image
        • Show: video
        • Show: file
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        • Control flow: branch
        • Control flow: go to flow
        • Control flow: switch language
        • Control flow: close
        • Control flow: restart
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        • Control flow: invoke dialog
        • Dial: number
        • Dial: smart
        • Send: note
        • Send: email
        • Send: SMS
        • Send: whatsapp
        • Escalate: default
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        • Perform: create jira ticket
        • Perform: get jira ticket
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      • Knowledge bases
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    • Channels
      • Chatwidget
      • Whatsapp
        • How to integrate Whatsapp
        • How to change my Whatsapp profile
        • How to manage Whatsapp templates
        • How to send Whatsapp template with documents
        • How to automate outbound Whatsapp
        • How to send Whatsapp template
        • How to use Commerce Catalog
        • Whatsapp for Business
      • MS Teams
        • How to migrate new Version
        • How to change channel connection
      • Facebook Messenger
      • Phone
      • Progressive Web App (PWA)
    • Content
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      • Voice lexicon
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      • Calendars
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  • ADMINISTRATION
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  • DESKTOP
    • Enreach Contact Desktop
  • FAQ
    • Studio
      • How to Publish
      • How to make 2FA Required
      • How to add additional columns to contactlist
      • Conversation retention time
      • How to help the bot pronounce phone numbers correctly
      • How to help the bot pronounce loose numbers correctly
    • Flow Topics
      • Skipping step based on language tag
      • Switching language using intent trigger
    • Meta
      • How to get Meta Business Suite Verification
      • How to connect Facebook page to Facebook Business Account
    • 360Dialog
      • How to give permission API access
      • How do I change my profile in 360Dialog
      • How to make 360dialog templates
      • How do I terminate my number in 360Dialog
    • Bubblescript
      • How to add a custom button
      • How to change the email template
    • Operator
      • Where are my CDRs?
      • Onboarding required
    • Google Tag Manager
    • Platform
      • Network Security Policies
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On this page
  • Can I send messages outside of the 24h window?
  • Can I still use the WhatsApp for Business App?
  • Can I send group messages with the WhatsApp API?
  • Facebook WhatsApp FAQs

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  1. Studio
  2. Channels
  3. Whatsapp

Whatsapp for Business

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Last updated 1 year ago

Was this helpful?

Can I send messages outside of the 24h window?

Yes, in order for you to initiate a conversation outside of the 24-window, you need to send a Message Template. Message Templates must be pre-approved by Facebook before you can use these to prevent companies from sending unapproved messages to their customers.

Can I still use the WhatsApp for Business App?

When you enrol your current WhatsApp for business number for the WhatsApp API you cannot use this same number in your WhatsApp for business App. You can use the Botsquad inbox App to send messages to customer similar to using the WhatsApp for business App.

Can I send group messages with the WhatsApp API?

WhatsApp numbers that are associated with WhatsApp API cannot join groups and send messages within a WhatsApp group. You can broadcast the same (templated) message to multiple customers.

Facebook WhatsApp FAQs

Our use of the WhatsApp for business API is dictated by Facebook policies and technical implementation as described on the following page:

https://developers.facebook.com/docs/whatsapp/faq/