Jira integrations
One of the outcomes of a bot might be a human action that needs to be executed, like changing an appointment, processing a product return or update a database. In most cases these actions need to be performed by human employees that work out of tickets created in a ticketing system, like Jira.
This skill exposes the following new nodes to your Flow designer:
Create Jira ticket
Get Jira ticket
Installing the Jira integrations skill
The skill isn't installed automatically with your template. Therefore you need to install it manually.
Go to Skills -> Browse -> search for the Jira integrations skill.
If you don't see this skill here, it needs to be added to your account. Please consult your partner or Enreach DialoX support team.
Prerequisites
To connect the bot to your Jira or Service Desk instance you will need to prepare the following information.
URL to your Jira or Service Desk instance
Project Key (this is the prefix of your Ticket keys)
Personal Access Token
The Personal Access Token is your own personal access token that needs to be created in your Jira profile. To create this token:
log in your Jira
click on your profile button in the upper right corner
click on Personal Access Token
click on Create token
provide a name of your token (any name is sufficient)
remove the 90 days expiry option to prevent the expiration
click on Create
now store the Access Token somewhere safe
Configuring the Jira integrations skill
Before you can use the Jira integration in your flow you need to configure the credentials needed for the bot the make the connection. This can be done in the settings.
Fill in the fields as described. Read the previous chapter to read how to get a Personal Access Token.
Notice that the Personal Access Token needs to be saved separately from the form. so the Save button next to the access token needs to be clicked separately from the save button at the bottom of the page. The latter only stores the URL and the Project key in the database.
Implement Jira integration to your Flow
The following flows shows how the skill can be used to create a ticket and then retrieve the ticket and display a certain piece of information from the ticket.
This flow introduces the following two nodes which are described in the Flows -> Nodes section:
Create Jira ticket
Get Jira ticket
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