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DialoX Manual
DialoX Manual
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      • Level 1 - Basic
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      • Level 3 - Professional
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        • How to integrate Whatsapp
        • How to change my Whatsapp profile
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        • How to send Whatsapp template with documents
        • How to automate outbound Whatsapp
        • How to send Whatsapp template
        • How to use Commerce Catalog
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    • Flow Topics
      • Skipping step based on language tag
      • Switching language using intent trigger
    • Meta
      • How to get Meta Business Suite Verification
      • How to connect Facebook page to Facebook Business Account
    • 360Dialog
      • How to give permission API access
      • How do I change my profile in 360Dialog
      • How to make 360dialog templates
      • How do I terminate my number in 360Dialog
    • Bubblescript
      • How to add a custom button
      • How to change the email template
    • Operator
      • Where are my CDRs?
      • Onboarding required
    • Google Tag Manager
    • Platform
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  1. Studio
  2. Channels
  3. Whatsapp

How to manage Whatsapp templates

PreviousHow to change my Whatsapp profileNextHow to send Whatsapp template with documents

Last updated 10 months ago

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In order for a business to initiate a conversation over Whatsapp, Meta wants you to use Template messages. Meta doesn't allow sending free format messages "out of the blue". So first a Template message must be defined and reviewed by Meta before we can send an outbound message.

There are three ways to do this:

  1. Create the template using

  2. Create the template using the

  3. Create the template using our

A template message comprises of a text (the template) which may look like: "{{1}} has responded to your message with: {{2}}.". Where {{1}} and {{2}} can be the parameters that can be merged at sending by any value you provide. In this case the parameter {{1}} could be "Niels" and the parameter {{2}} could be "Nice to hear from you!". So the final message would look like "Niels responded to your message with: Nice to hear from you!".

Whatsapp identifies three types of templates:

  • Utility

  • Marketing

  • Authentication

To learn more about the differences between these templates, see the .

360Dialog
Meta Business Admin Portal
Create Template API
Whatsapp Template Guidelines