Order Assistant
Last updated
Last updated
The Order Assistant allows you to ask a list of questions and route them through different outputs, such as a note or an email. The allowed channel on which the Order Assistant can be used is the Smart IVR. This a specific solution designed for quickly asking an x number of questions that are immediately pushed to your email after completion of the telephone conversation.
Once you have installed the correct template you can fill in the Opening text, Questions and Closing text input fields. Example shown down below:
| Field | Explanation |
|---|---|
Ask:name | Save your customers name for reference |
Ask:date | Ask the customer date of birth for verification. Formatted (Day) (Month full) (YYYY) |
Ask:phone | In case of calling the customer back, you can ask the phone number. Make sure to enable DTMF only. |
Ask:open | Let customer clearly state his/her full prescription stack. |
Send:note | Save all variables that consist of data into a note. |
Ask the customers name and save it for reference:
Ask the date of birth of your customer for reference:
Ask the customers phone number for reference:
Use an open question to capture the customers needs, for reference:
Save all variables that have been assigned to each node type. For reference:
If you want to know more about variables and how to set them up, please take a look at Variables
