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DialoX Manual
DialoX Manual
  • Start
    • News
    • Getting Started
    • Ordering
    • Signup
    • Switcher
  • STORE
    • Marketplace Apps
      • Level 1 - Basic
        • Callback Note Basic
        • On-call Router Basic
        • Smart Group Voicemail
        • Smart IVR Basic
        • SMS Call Deflector
        • Survey Basic
      • Level 2 - Advanced
        • Call Deflector
        • Callback Note
        • Order Assistant
        • Smart IVR
        • Survey
        • Website Chat
      • Level 3 - Professional
        • Callback Planner
        • Appointment Planner
    • Legacy Apps
      • Survey Extension
      • Smart IVR Basic
      • Smart IVR 2.0
      • Whatsapp Calldeflector 1.0
      • Whatsapp Calldeflector 2.0
      • Social Inbox 1.0
      • Social Inbox 2.0
      • Basic Group Voicemail
      • Group Voicemail
      • Oncall Assistant
      • Web App
      • Basic Callback Note
      • Callback Note
      • Callback Planner
      • Caller Based Router
    • Skills
      • Base flows
      • Platform defaults
      • Phone flows
      • Chat flows
      • Web flows
      • LLM Flows
      • LLM Knowledge base
      • Address Flows
      • Email flows
      • Timeplans
        • How to add a flow for lunch breaks
      • On-call schedule
      • Planner
      • OAuth Flows
      • Integrations
        • Zendesk
        • Jira
        • Hubspot
  • SETTINGS
    • User Settings
      • Availability settings
      • Profile settings
      • Security
    • App Settings
      • App identity
      • Opening hours
      • Tags
      • Studio
      • Extra options
      • Backups
  • Inbox
    • Inbox
      • Assigning
      • Joining and leaving
      • Sending messages
      • Canned responses
      • Team chat
      • Watching
      • Close
      • Filter conversations
      • Multiple inboxes
    • Contacts
    • Notes
    • Today
    • Notifications
      • Notification panel
      • Notification preferences
      • Rules for notification
      • Chrome and Windows settings
      • Microsoft Teams notifications
  • Studio
    • Home
      • Customer settings
        • Settings
        • Advanced settings
        • Store settings
      • Audit Log
      • Access Request
    • Dashboard
    • Flows
      • Playbook
      • Triggers
      • Variables
      • Conditions
      • Tags
      • Languages
      • Links
      • Nodes
        • Say
        • Ask: Open
        • Ask: Choice
        • Ask: Single
        • Ask: Date
        • Ask: Name
        • Ask: Phone
        • Ask: Email
        • Ask: Form
        • Ask: Language
        • Ask: Selection
        • Ask: Time
        • Ask: Audio
        • Ask: Number
        • Ask: Custom entity
        • Ask: Address
        • Ask: Zipcode
        • Iterate
        • Iterate: LLM
        • Say: LLM
        • Say: LLM Knowledgebase
        • Iterate: LLM Knowledgebase
        • Iterate: continue
        • Show: audio
        • Show: whatsapp link
        • Show: image
        • Show: video
        • Show: file
        • Show: location
        • Control flow: branch
        • Control flow: go to flow
        • Control flow: switch language
        • Control flow: close
        • Control flow: restart
        • Control flow: pause
        • Control flow: invoke dialog
        • Dial: number
        • Dial: smart
        • Send: note
        • Send: email
        • Send: SMS
        • Send: whatsapp
        • Escalate: default
        • Escalate: smart
        • Perform: create jira ticket
        • Perform: get jira ticket
        • Plan
    • AI
      • Intents
        • LLM Intents
        • Q&A Intents
      • Knowledge bases
      • Prompts
    • Channels
      • Chatwidget
      • Whatsapp
        • How to integrate Whatsapp
        • How to change my Whatsapp profile
        • How to manage Whatsapp templates
        • How to send Whatsapp template with documents
        • How to automate outbound Whatsapp
        • How to send Whatsapp template
        • How to use Commerce Catalog
        • Whatsapp for Business
      • MS Teams
        • How to migrate new Version
        • How to change channel connection
      • Facebook Messenger
      • Phone
      • Progressive Web App (PWA)
    • Content
      • Nudges
      • Whatsapp optout
      • Voice lexicon
      • FAQs
      • Calendars
    • Visitors
    • Calendars
    • Campaigns
    • Conversations
    • Notes
    • Contacts
  • ADMINISTRATION
    • Organisation
    • Bots
    • Licenses
    • Channels
    • Orders
    • Usage
    • Users
    • Access Requests
    • Analytics
  • DESKTOP
    • Enreach Contact Desktop
  • FAQ
    • Studio
      • How to Publish
      • How to make 2FA Required
      • How to add additional columns to contactlist
      • Conversation retention time
      • How to help the bot pronounce phone numbers correctly
      • How to help the bot pronounce loose numbers correctly
    • Flow Topics
      • Skipping step based on language tag
      • Switching language using intent trigger
    • Meta
      • How to get Meta Business Suite Verification
      • How to connect Facebook page to Facebook Business Account
    • 360Dialog
      • How to give permission API access
      • How do I change my profile in 360Dialog
      • How to make 360dialog templates
      • How do I terminate my number in 360Dialog
    • Bubblescript
      • How to add a custom button
      • How to change the email template
    • Operator
      • Where are my CDRs?
      • Onboarding required
    • Google Tag Manager
    • Platform
      • Network Security Policies
    • Make
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  1. Inbox
  2. Notifications

Rules for notification

PreviousNotification preferencesNextChrome and Windows settings

Last updated 2 months ago

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Notifications are generated by the platform based on several conditions. Please check that these conditions are met before calling upon support.

  1. Is the chat coming in during the of your application?

  2. Are your configured as operator? Is the chat coming during your personal working hours? Have your colleagues check their settings too.

  3. Did you check your ?

  4. Is the user who expects to get notifications currently logged into the DialoX platform or is he the user who was last logged into the DialoX platform from your browser? (If not, the notification settings from the other user will apply.)

  5. Do you have the in the same environment as the app? (being a member of the environment inherited from your agency is not the solution)

  6. Toggle your own from unavailable to available to reset your notification preferences in the platform.

  7. Is your browser open or is it at least running as a on your computer?

When you didn't enable push notifications or your browser or OS doesn't support them, the notifications will appear within the browser page:

Also when you have the Studio or Inbox opened in a visible browser tab, the system will show the notification as part of the browser page.

Only when all conditions for push notification settings described above are met, and you are currently not looking at a browser page with the Studio or Inbox loaded in it, the system will push the notifications to your PC. The way your PC will show this notification is dependent on your personal settings and specific browser you are using. On Mac OSX, working with Chrome as browser, this will look like:

general opening hours
personal working hours
personal notification settings
availability settings
role operator or agent