Notification preferences

Setting notification preferences up

Push notifications use your browser to notify you even when the web page is closed. You will need to make sure your are correctly setup in order for this to work.

In the Inbox view, go to your Profile > Notifications and turn on the option to "enable browser push notifications".

The button Enable will register DialoX to your browser in order to send Push Notifications. Your browser will then, depending on settings, ask for your permission.

After confirming your permission, the Notifications page will show that the push notifications are enabled. From now on DialoX will be able to send you push notifications.

Advanced preferences

Your personal notification preferences can be accessed by clicking on Profile in the bottom left of your Inbox view. See below:

You can get various types of notifications and decide whether you want to get them via browser push or via email:

• notifications about new conversations, or conversations that are forwarded to you

• notifications when someone mentions you in a team chat

• notifications when settings of the environment have changed

• notifications when it is outside of office hours

• notifications when new messages have come into a conversation you are assigned to (automatic after a new message has not been seen for 15 minutes)

Beware that these settings here only apply for the browser push notifications. If you're using MS Teams to respond to incoming messages, you can also be notified via MS Teams, but that's a different setting inside of MS Teams. Inside MS Teams, you can only get notifications about new conversations! You will not be notified via MS Teams about @mentions, messages forwarded/escalated to you or changes of the environment administration settings. So even when using MS Teams to answer calls, it can be useful to define browser push notifications to get these other types of notifications.