Availability settings

The Availability Settings in DialoX allow you to manage your online status and control when you are available to receive calls, chats, and other customer interactions. By configuring your availability, you ensure that communication is handled effectively and during appropriate hours, enhancing the customer experience.

Accessing availability settings

To adjust your availability in DialoX:

1

Login

Log in to your account via the DialoX platform

2

Profile

Open your profile in either of the domains down below:

• studio.dialox.ai Click on your profile picture.

• inbox.dialox.ai Click on the drop down list below your name in the menu bar.

3

Set status

Choose from predefined statuses like Available, Invisible, or Unavailable.

Studio

Inbox

Define working hours

Under Profile, specify your active working hours by setting start and end times. You can create different schedules for each day of the week to accommodate varying work patterns.

Regularly update your status to accurately reflect your availability. Leverage notifications settings to ensure you’re alerted to important updates while minimizing distractions.